HSA Home Security Of America

Too bad you can't give negative stars on this platform! I have read a lot of the comments (most bad) and validate my experience. I have only had this service for a little over a year (came with the purchase of my home). Noticed that with smaller issues they are very responsive and quick. Larger issues - like AC units - they give you a HUGE run around.

Like so many others posts I too have been taken advantage of. Its the beginning of summer and my AC unit has gone out. As in the past I placed a service call to HSA. I was told that they would find a AC person within 24 to 48 hours. I called after the 48 hour window only to be told they have not found a repairman in my area yet. When I asked how long they think it will take (because it's very very hot in the city I live in) I was told that they could not say for certain because they have no AC repairmen currently in their queue. So, I inquired that if I found my own repairman and paid for the service out of pocket would I be reimbursed.

I was told yes, but they turned around and charged me a service fee anyway even though I have not found anyone and neither have they! When I requested to cancel my contract I was told I could, but a fee would apply. I asked how they could charge me a cancellation fee on a service that I have already paid in full (paid for the yearly contract at the beginning of the year), I was told that a cancellation fee would still apply.

For all of the headache, I could have kept my lump sum money and $100 fee and paid for the repairs myself without the hot week + wait! Here's the kicker.in order to post this message, I have to AT THE VERY LEAST click one star! To all having an issue, please reach out to your state office of insurance and safety fire commissioner to file a claim/complaint.

I am very pleased I continued with HSA after the first year in my home. They have been great! I had an issue with my furnace in the fall then the a/c in the spring. Come to find out I needed a new set. It is very nerve racking to think about, to deal with getting a new a/c and furnace, but HSA made it so much less stressful than I anticipated. They sent Price Point Comfort and I couldn't be happier! They were friendly, knowledgeable and were quick to get me cool again. I would recommend Price Point Comfort to anyone who needed service!

READ THE CONTRACT. They will not replace anything that was accidentally damaged, even if it was done before you moved in. Called for service/replace of A/C. We had to call back several times to finalize an appointment. When the tech finally came, he refused to fix the unit because it was old and was going to suggest replacement. They forgot to file a report with HSA. Had to resubmit ticket. Then, maybe out of spite, the tech reported that we damaged the unit.

We didn't, of course. The coil fins were damaged before we moved in. The service tech should have, at least, refilled the coolant to get us working until a replacement could be made. The tech should have also known that the home warranty wouldn't have covered that damage. They lied to us and HSA wouldn't compromise. HSA reps have zero experience and don't understand anything about the issues. They are just there to connect you with repair techs. Waste of money. You are better off taking the money and setting it aside to use for the repairs later.

I have just purchased a home and inherited many issues that are costing me a great deal of money. Having a HSA Home Warranty is helping to make a few of these issues less costly to remedy and I am glad that I have this one year warranty. I plan to use it for any repairs that pop up with items in this home. They also offer some special pricing on other services not covered in the warranty, but which they have made more affordable to me. I see much value in this plan.

Buyer Beware! Do not use this company. Total waste of money. Had a new water heater installed. It started leaking 6 months later. They did nothing but refer me to the manufacturer. Took me 3 attempts to cancel my contract and then charged me a cancellation fee. I have reported this dishonest company to the Better Business Bureau! Disgraceful. And, no one I spoke to can fluently speak English.

We had a roof leak. Paid extra for the coverage and they basically told the repair guy they sent out that they don't cover it. So now we have to pay for the repair ourselves after I paid HSA 100for him to come out. At least the roofing guy is awesome and had handled all of this quickly. Don't pay for this company. If you do don't get the extra roof coverage since it's useless

I've got some beef with HSA Warranty, just a heads up. Overall I've had equal amounts of bad encounters and good encounters with them. They have done a great job with my appliances all the times they have needed to be repaired. But recently with a leaking pipe and my AC unit going out, i've had some bad ones. If you drill down into the contract they have severely limited what they will pay for and if you own a house that is older, they won't pay for any of the code upgrades which can sometimes be the most expensive part of the job.

Read the fine print in your contract before you call them, because if your problem isn't covered then they will take your $75 you paid for them to come out and they will deny you coverage and leave you with the bill.

NOT WORTH THE MONEY. We have been with HSA since we bought out first house in 2017. We have had both positive and negative experiences with this company up until this last year. In our latest experiences with them it has become very clear that they do not care about their customers health or well being. Our furnace has had the same part go out THREE times in the past 6 months.

Instead of hiring a company to investigate why that may be occurring they just keep sending out different companies to replace the same part while leaving us without heat for a week or more at a time. And charging us the $75 fee every time they do so. This last time the furnace was not working was the last straw for us. They told us that it would take 24-48 hours to verify that the part was still under the 90 day warranty, it was 15 degrees outside with an ice storm heading straight towards our area scheduled to arrive the next morning.

I expressed that the time frame was completely unacceptable and that we needed to get someone out ASAP. They refused to do so unless we paid the $75 to make a new claim and even if we did that they couldn't guarantee that they would supply us with a company that was opened 24 hours or on weekends (incident occurred on a Friday afternoon). We hung up on them and hired a company ourselves.

The technician was out 30 minutes later and fixed out furnace. We are canceling our services with them immediately. Seriously, do not waste your time or money with this company.

I have been without a working dishwasher for over a year despite continuing to pay them. I have been a customer since we purchased our home 2014. We have managed to get items repaired/replaced before but working with the company has become increasingly difficult. Very difficult to get in touch with anyone for information and resolutions. I contacted HSA last week 12/30 regarding my service request for my dishwasher.

This is the 3rd repair for the same problem. 1st time we were told there was a mouse and needed to catch it before repairs could be done. Several months went by, no mouse, and was told I needed to file a new service request because of the time in between. Each service request is $45 on top of the $67 monthly payments. I argued but did so. 2nd time (October 2020) a part was replaced, dishwasher ran one day then stopped again. 3rd time (I don't believe they charged me a service request this time) was told they needed to order parts. Months go by, I call in April to be told they are still waiting on parts and I needed to contact the HSA about other options.

When I called on 12/30 was told they needed to call the contractor and their (HSA's?) warehouse or something about the parts. Again I argued that they have had all this time to follow up on these service requests and find the parts but kept being put on hold and told the same thing over and over. Finally was told that if the still did not have the parts they would pay for replacement and I would be called back within 2 hrs.

I waited 4.5 hrs, called them, went through the exact same thing as the 1st call, was told there were no supervisors to speak to and that we would be called back later. They left a message at 9pm on my husband's phone that they were calling the contractor on Monday. It has been another entire week with no response.

Just like any kind of insurance company, they will only pay for what is absolutely required. Don't even bother putting a service call in if something is somewhat functional, because you'll waste your money and time on the service call only to be told to wait until your appliance is completely shot before they'll fix it. I've been paying for this service for over three years and submitted my first claim recently on my super rusty water heater that's 16 years old and was told there's nothing they can do about it.

The contractors tell you they can only do it if HSA approves it and if you call HSA, you get someone at a call center that will tell you it's up to the contractors and you really won't get a straight answer from anyone. Feeling very frustrated with this company right now.

Ashley that works for Rhonda at least that is what she says. Very Rude. Over 110 out in AZ and worst customer service that I have ever had. I have the top of the line service with them and have a hotel policy and my air went out last Friday and still nothing. It is now Monday. My phone says I have been on hold for 1 hour and 34 minutes so far. still holding. With so many warranty companies out there go with someone else. Never under 45 minutes to get a live person on the phone.

I have had 5 different home warranty companies and this is by far the worst customer service I have ever experienced. I will tell every real estate agent I work with to avoid this company at all costs. We work with multiple agents who handle relocation for a few of the corporate headquartered companies in St. Louis. In my most recent experience, they told me my repair was covered under warranty only to have the technician show up and tell me it was not covered.

Even the technician said they should have told you it wasn't covered immediately. It seems they just want to place an immediate service call to pocket the $75 service fee. After numerous calls with Sierra, Pam and Erica (managers in the payment processing dept), they refused to refund the $75. No repairs were done. I paid $75 to shake the technicians hand.

Not only did they not refund, Sierra was kind enough to lecture me about how warranty companies work (yes, rocket science, I know) was rude and berating on our call. I would pay money to avoid having to deal with this company.