Norel Service

I needed an inspection asap for a sale and these guys were super fast and nice and even helped me with my monitoring company. I really appreciate them!

Company drivers have no regard for their own life or anyone else's on the road. It's honestly embarrassing.

I am absolutely blown away to see 2.5 stars here. As cliche as it is to say, 1 star is being too nice. Never in my life have I been more shocked to see a company continuously screw over customers and hold contracts, let alone stay in business. Word of advice, if you need them somewhere at a certain time 9 times out of 10 make sure to give them at least 7 hours of notice, and they will be there 3 hours after you would have originally asked. The techs I've ran into are all experienced and know what they are doing, so the problem must lie in management. If you are looking for a fire alarm company STEER CLEAR.

Almost just T boned one of your drives this morning by the lynn Salem Wakefield rotatory. The driver is reckless and impatient if this is any indication on how the company takes safety into consideration than I would not want to do business with this company.

The worst Company to work for. The entire Management of this Company consists of toxic individuals that cannot be trusted.

Worked there for 7 months and it's the most unprofessional managers I ever worked with. The GM/HR talked about everyone behind their back, including other managers and plays games all day on his cell phone. T&I mgr bragged about how she got people fired and was proud of it and on an ego trip! Although, her assistant gets angry and walks out for a day or 2 and comes back but it's hush hush (oh she's on PTO) because they would fire her and that means the MGR would have to pick up the slack. The 2 family member girls are the sneakiest and phony people I ever met.

Drivers for this company absolutely need some new driving lessons. Cut me off in a two lane by driving down the middle of both of the lanes. Then proceeds to run a red light in a town center. Very unprofessional.

I'm surprised to see negative reviews. I've had the best experiences with Norel! I have used them in one of my rental properties and I liked them so much I used them in my own home. Very professional and the tech had years of experience. They made the entire process easy and did a beautiful job!

This company is one of the worst I've ever dealt with. We needed a sprinkler installed in a business we own- from the moment we called to set up the appointment to even after it was installed it has been nothing but headache and terrible poor customer service. #1- They are rude #2- They completely overcharged us- charged us for 8 hours of work and for equipment they didn't use.

They only worked for 3-4 hours. #3- The sprinkler system started leaking a few days after installation at a joint due to improper set up. When we called to ask them to come fix it since it was their fault we have been hung up on, sent to voicemails with no return call and told there was nothing they could do about it. We are still waiting while everything in our closets and wall get ruined. Please save yourself time, money and a headache and find ANYBODY else.

Monday December 17, 2018 around 3:00 PM: I witnessed a NOREL company van with MA license plate "NOREL 6" driving dangerously on 495-S for over 10 minutes before he left my field of view. The NOREL van tailgated me within a couple feet of my bumper while I was already driving 80 MPH with the speed of traffic in my lane. I moved over to let him pass so he could tailgate the car in front of me.

This did not satisfy him for long and he attempted to pass on the right at every opportunity. The left lane was "full" and traveling at a steady passing pace, so it wasn't one slowpoke holding everyone up. He would make a good kamikaze pilot. Whenever there was a space in the right lane he would move into it, floor his van (probably over 90 MPH at some points) and cut back into the left lane even if there was a car alongside him, right before rear-ending the car he was closing in on.

I saw 3 different close calls which would have been an accident - good thing the drivers he was cutting off were paying attention enough to slam on their brakes before the side of his company van smashed into their car. Having this guy on the road must be absolutely terrible advertising for your company. I had never heard of NOREL before today, but I certainly wouldn't do business with a company that puts so little emphasis on safety that they can't control what their guys are doing in company vans out on the road.

8/8/2018 - Yet again one giant let down from this company as the fire alarm system in our specific apartment is defective no matter how many times they send technicians over, the owner of the company was actually in my apartment trying to figure out why our unit wasn't working correctly, this issue has been going on for two years. fast forward to yesterday, it was raining and thunder and lightning and something happened that triggered our fire alarm system in our unit, and I will specify our unit only out of 100 units in that building, our fire alarm system was blaring for over four hours.

We live in a handicapped accessible apartment because it just happened to be available to rent and we have a fire alarm and a strobe light and every single room of our apartment so you can imagine the noise level times 10 at its loudest and that's what we had to listen to for four hours yesterday until they could get a technician to come out and try to figure out what the problem was.

When the company was notified and they did not consider it an emergency so nobody with dispatched right away. Finally close to 7 PM someone showed up and they couldn't figure out how to turn the fire alarm horn's or the strobe lights off so they went to this Redbox within our closet and just unplugged all of the wires and left us without a working fire alarm for the evening.

If by chance there was a fire, the only way we would know is that our sprinkler system would work and we would have to hear fire alarms in the hallways, how safe does that make you feel? My dog died as a result of these defective fire alarms as he had permanent hearing loss caused by a stroke that he suffered because of the anxiety and the loudness of the alarms and the frequency of the times that they went off, again only in our apartment. It's not a simple situation for us to just up and move.

But I would love for the owner and president of this company to reach out to me directly, he knows exactly who I am and what apartment we live in and he knows how many times his company has been dispatched out to my apartment to try to resolve an issue. I'm attaching a picture of what they did last night to get the alarms to start blaring in our apartment after four hours.

I don't need some sorry response from your customer service department. I want the owner of this company to do the right thing and pay money for this to be fixed. Not just ordering apart from Japan that takes three months to come in and then tell me my apartment is working when clearly it isn't because no other apartments were going off last night just ours.

I want something in writing from this company telling me what they've done in our apartment over the last two years and I want an apology from the company, I want answers because I'm tired of being brushed off. **** and I will also add that I posted a review of this company back in November 2016 when the fire alarms and our unit had been going off excessively causing my dog to suffer a stroke in his brain and he had permanent hearing loss because the alarms were going on for so long because of the incompetence of people working in that building, and the length of time it actually takes someone from Norel to show up and shut the alarms off.

My dog passed away November 19, 2017 when our building had a power loss due to a storm and the fire alarms in our apartment we're going off for at least 20 minutes, the fire department came and they couldn't shut down our unit so we had to wait for somebody from Norel to show up. My dog was admitted to the hospital the very next morning because his breathing was not OK and he ended up passing away five days later. Norel won't even address that part of it.

And now my dog is gone, do you think one person from that company contacted me to apologize for my loss or offered to cover any of the medical expenses I had to pay for all of the specialists he had to see, or his end-of-life expenses that week he was in the hospital because of the stupid alarm system is going off causing him to have a severe panic attack? No. That will never happen. Because they won't hold themselves accountable for these issues nor will they put anything in writing to me. *****

I hired Norel to instal home security systems at both my residence and my rental property. They have been wonderful! On both instances they were able to schedule installation very quickly. The technicians who came out were professional, licensed, and had years of experience. My tenants were able to easily operate the alarm system and I am happy knowing that my properties are secure.

I have dealt with Norel Service for a number of years and find the company to be superior to others in their level of competency, service, and professionalism. Their technicians are both highly capable and knowledgeable. The professionalism they evince is highly commendable. I whole-heartedly recommend this company