Total Security

This lock smith is the best lock smith i have ever been to. 10/10 rating so helpful so locky and smitty. Everyone needs to go here for their lock problems and see the LAWLKKKKSCHMIDDTTT

This was an extremely relieving experience! I recently lost my car key and needed someone to replace it for me. The in office team was kind, honest, forthright and helpful (and the owner was a hoot!). They had to program my key before coming, and they walked me through all of the potential issues and risks. They sent me Moe, a kind and professional man who's been with the company for 17 years now and did a quick and thorough job. He, too, was courteous, kind, and forthright. I hope to never have to call on them again, I am so grateful to have such an excellent locksmith in my town! A++

Recently called about getting a new car key. Jim Gomez was so honest about the possibility of my old key working still. He walked me through how to reprogram this key to the car. He discussed the different options with me. Was very nice and professional. I will definitely be using them! Service: Car digital & remote key reprogramming

I needed a key programmed for my truck, Jim took care of me right away. Super professional and courteous. I'll be going back to AIL again for sure! Service: Car key copying

Such nice people- good and honest and accommodating. They allowed me to work from inside while they did my car key programming. They went out of their way to accommodate me. As a new homeowner I didn't have a locksmith but I'm glad I do now- thank you so much! Service: Car digital & remote key reprogramming

Someone answered the phone and was incredibly rude! I thought I found a listening device in my home. I called and asked if they could verify its not part of house alarm equipment and was treated like I was on fbI most wanted list and rudely hung up on! This is a company that advertises hidden surveillance cameras. I will be going to the authorities to find out but thought I would rule out home security first.

This guy was a total jerk about it! As a previous customer to this company im offended by how these "professionals" were so unprofessional! Steer clear here unless desperate and even then think twice! The response below is evidence of how they turned a blind eye to a customer with an excess of 10,000 worth if business. So apparently confirming a piece of hardware is from your installation or not implicates you to hang up on me and refer me to police? Very disappointed and upset with your company and I'll make sure social media knows how you support your customers!

The IAL Total Security shop @ 500 West Main Street in Smithtown is terrific! I have a 2007 Jeep Liberty & needed a spare key/fob. At first, I ordered one on EBAY. Well, that was a mistake. IAL checked the key out & the car's computer failed to read it. Jim, the manager there ordered a new key/fob direct from the dealer. However, the dealer key would not program correctly. Jim sent for another key & that one wouldn't program correctly either!

But Jim wouldn't give up on it. He made numerous trips to the dealer in Smithtown, spending a lot of his own time & effort for me & really went out of his way to get this right. It was finally discovered that the dealer had a bad batch of keys, & that's why the key would not program correctly! Jim would not charge me for all the extra time he spent trying to resolve this issue. What a great guy; courtliest, a real gentleman! If you need any sort of alarm or car key work done IAL is the place to go!.Joe

These guys are great. They changed the locks on my house when I bought it a few years ago. They were there for my when I was having an issue with the locks recently with a simply DIY fix. I wouldn't go anywhere else.

I went in during their stated business houses and the guy behind the counter says we are not open, even though the sign says they are open from 9am to 1pm on Saturday and it was only 11am. He was very very nasty. I walked out because I didn't want to be treated with disrespect.

Came on time at 3:00 PM on the dot and replaced a broken deadbolt and repaired another lock. Fast, courteous and efficient at a fair price. Highly recommend.

Had a pleasant experience. The guy working there was very nice. They have a wide selection of very cool looking keys. Just took about 2 mins to get a copy of my key. They have a very friendly cat inside as well. My only complaint is the store is super small, so a little tight and parking is kind of weird but besides that they seem competent.

I.A.L gave us the best options, materials and price. Vinnie, the owner was very helpful, extremely accommodating and knowledgeable about his systems and our needs and planning out this type of security. His work crews were timely, efficient, neat and very professional. All work progressed thru many complex stages including installation of 240'+ of ornamental fencing with small gate; trenching for wiring; foundations for gate equipment; sensor pads; both large gate placement; motor housings; entry/exit access pods as well as all complex underground electrical and network connections we required.

He procured a great landscape vendor to remove shrubbery, store and replace it perfectly which was a big concern for us. Removal of all old swing gates and posts were also done. We are very happy with our new I.A.L. security fence and gate system and most whole heartedly recommend Vinnie and his crew to anyone looking for the ultimate trouble free fence and electronic gate system for their home or business.

We needed an overhaul of our automatic gate system. The previous owner of our home had worked with IAL, but I wanted to go with a company closer to home. Unfortunately, that company came out and replaced the working part of the gate instead of the part that needed repair. I then called Vinnie at IAL. Vinnie personally answered my questions promptly and thoroughly.

When his employees came out to do the work, the weather was horrible. They set up a canopy and worked through torrential rains. In spite of Mother Nature's fury, they were so professional and courteous, and got the job done. We are so pleased with the job done by IAL Total Security, and heartily recommend them.

Called these folks to do some work on my mom's apartment - installation of some deadbolts. They were prompt, very fair in their price (I called several locksmiths), and courteous. They did a very nice job explaining to my mom which lock would be best for her use and made it super easy for her. I highly recommend them!

This company helped me when the motors for my gate stopped working. They were wonderful.

We went into the showroom to try to find a solution to a complicated lock malfunction on one of our doors. The service technicians looked over photos of our door and came up with a great solution. The same two technicians promptly showed up at our home as scheduled. the next morning, and installed the item they had helped us select. They stayed for as long as was needed to make the retrofit "just right"-as the exact placement needed wasn't obvious. It works perfectly now and saved us from having to spend a lot more money on an entire new door and lock. They were very courteous to us, and gave us a very fair price.

Don't even bother calling these people. We contacted "Vinny" for service and while he responded to our voicemail very quickly, he said he would be at our place "within the hour". 1 hour goes by and he never shows up. We called and left a message and he did not pick up or reply to our message. He wasted our time when it was a dire situation. This company is totally unprofessional. I would not even waste any more time reading this review about them. No wonder they are located next to a strip club.