See our Warranty page for more information. When you choose Cannon Safe you are choosing a safe solution you can rely on! Cannon Safe is proud to introduce our 2008 catalog of Home Security and Gun Safes. As you browse our site, we want you to know that we at Cannon are dedicated to your total satisfaction.
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Reviews (5)
Terri C.
May 23, 2022
I purchased a Cannon Safe and right afterwards I started having problems with the lock mechanism. After numerous attempts with the customer service department, I've received a new locking mechanism. This worked for a little while, however started having problems with it as to where I couldn't even get it unlocked. Contacted customer service yet again, they had sent parts under the conditions that I had to agree to contact a locksmith to unlock the safe with the drill point access given by them.
The drill access didn't work, the locking mechanism wouldn't release, so the the locksmith had to drill into the front facing of the door. We where denied the life warranty from Cannon due to that the locksmith had to drill into the front facing of the safe. Customer service recommended us to patch the front door! That's there way of fixing my cannon safe which we had paid over a thousand dollars. I wouldn't recommend this product to anyone looking for a safe!
The drill access didn't work, the locking mechanism wouldn't release, so the the locksmith had to drill into the front facing of the door. We where denied the life warranty from Cannon due to that the locksmith had to drill into the front facing of the safe. Customer service recommended us to patch the front door! That's there way of fixing my cannon safe which we had paid over a thousand dollars. I wouldn't recommend this product to anyone looking for a safe!
Kellan M.
Feb 17, 2022
We have now reached 35 emails going back and forth and numerous calls with no end in sight. I own 3 cannon scouts and the supporting rail for the rods on one of the safes failed and I was told they no longer make the parts and they sent a tech out after over a month who was told by cannon to simply heat it and bend it back. So as I told them the metal was going to fatigue and cause the same issue. what do you know lasted a day.
The scouts were 1700ea when I purchased them and they want to warranty them out for $699 China safes branded "cannon" then a 799$ one and finally a 1200$ that had no where near the same metal thickness or dimensions. They are a joke after 6months of going back and forth I took measurements and cut some metal and welded it as a support to fix the bending issue which the refuse to reimburse me the $160. Their safes are a Chinese crap branded cannon and they only bigger joke is their attempt to "honor" the lifetime warranties of the older safes
The scouts were 1700ea when I purchased them and they want to warranty them out for $699 China safes branded "cannon" then a 799$ one and finally a 1200$ that had no where near the same metal thickness or dimensions. They are a joke after 6months of going back and forth I took measurements and cut some metal and welded it as a support to fix the bending issue which the refuse to reimburse me the $160. Their safes are a Chinese crap branded cannon and they only bigger joke is their attempt to "honor" the lifetime warranties of the older safes
Richard B.
Sep 14, 2019
I've owned two Cannon safes for over 35 years. The newest one (circa 2004) has an electric key pad lock built by "SG". About a year ago it began to fail. I contacted Cannon's customer service for help. They offered to send me a new key pad and lock. I really appreciated the offer, but when it arrived I discovered it was really a low-quality piece of junk built by "NL".
I spent a long time on the phone with customer service trying to learn how to remove the SG mechanism and replace it with the NL mechanism. To cut to the chase, I could not install the NL mechanism. I wound up hiring a lock and safe repairmen who charged me $400.00 to replace the old mechanism. He replaced it with a high quality "AMSEC" device. The safe now works perfectly.
I am very disappointed with Cannon's customer service. For a company with the reputation of quality products I expect better customer service. When asked for a recommendation of a repair service they couldn't even provide one. Their only help comes via the telephone. Come on Cannon. You should be better than this!
I spent a long time on the phone with customer service trying to learn how to remove the SG mechanism and replace it with the NL mechanism. To cut to the chase, I could not install the NL mechanism. I wound up hiring a lock and safe repairmen who charged me $400.00 to replace the old mechanism. He replaced it with a high quality "AMSEC" device. The safe now works perfectly.
I am very disappointed with Cannon's customer service. For a company with the reputation of quality products I expect better customer service. When asked for a recommendation of a repair service they couldn't even provide one. Their only help comes via the telephone. Come on Cannon. You should be better than this!
Craig H.
Apr 25, 2018
I've had my safe for over 15 years but it only gets used once or twice a month. All was well until the door fireproofing came loose and jammed the lock. The fireproofing is made from gypsum and was held in place by machine screws, screwed into the gypsum. This is obviously bound to fail as mine did. The locksmith (who really worked, please see his 5-star review) cost $250 and spent most of the day to open the safe. Using machine screws was certainly a design defect and ended up costing me money and time. Cannon was helpful on the phone and made a locksmith recommendation but that is where the service ended.
I wrote Cannon about the problem but they have ignored me. I had to remove the fireproofing which now leaves the contents vulnerable in the case of a fire. With a poor design and no help from Cannon, my next safe will be from another company.
I wrote Cannon about the problem but they have ignored me. I had to remove the fireproofing which now leaves the contents vulnerable in the case of a fire. With a poor design and no help from Cannon, my next safe will be from another company.
Craig S.
Jan 16, 2015
I would HIGHLY recommend not buying a safe manufactured by this company (or any company that rebrands their safes and sells them at gun shows. Here's why. I bought a safe in 2009, impressed that the company offered a lifetime guarantee. Well, fast forward to 2015, and I'm finding the guarantee is hardly worth the sticker it's printed on.
Long story short, the combination mechanism was malfunctioning. After spending SEVERAL phone calls on hold with their customers service department (each averaging 20 minutes in length), I finally received authorization to have my safe repaired. NOTHING happened, until I called back a week later to inquire as to the status. The representative told me they were having trouble finding someone in my area to conduct the repair.
This is in SAN DIEGO people! Within a minute, I had given them the name and phone number of a locksmith. We waited another week for the part to arrive, and when the locksmith arrived, he reported that Cannon had sent the wrong part. But, the outstanding service person (see review of Lee's Lock and Safe), fixed it anyway with parts he had on the truck.
Fast foward again to today. safe still isn't working, and despite having finally made contact (after more time on hold), was promised they'd call Lee's Lock and Safe, to authorize ANOTHER repair (the safe still isn't working). Despite NUMEROUS messages, nobody from the company has called. In short, a marginally good safe, with TERRIBLE customer service. My opinion: the lifetime guarantee isn't worth a dime. Go buy a more expensive safe with ACTUAL customer service. You'll be glad you did.
Long story short, the combination mechanism was malfunctioning. After spending SEVERAL phone calls on hold with their customers service department (each averaging 20 minutes in length), I finally received authorization to have my safe repaired. NOTHING happened, until I called back a week later to inquire as to the status. The representative told me they were having trouble finding someone in my area to conduct the repair.
This is in SAN DIEGO people! Within a minute, I had given them the name and phone number of a locksmith. We waited another week for the part to arrive, and when the locksmith arrived, he reported that Cannon had sent the wrong part. But, the outstanding service person (see review of Lee's Lock and Safe), fixed it anyway with parts he had on the truck.
Fast foward again to today. safe still isn't working, and despite having finally made contact (after more time on hold), was promised they'd call Lee's Lock and Safe, to authorize ANOTHER repair (the safe still isn't working). Despite NUMEROUS messages, nobody from the company has called. In short, a marginally good safe, with TERRIBLE customer service. My opinion: the lifetime guarantee isn't worth a dime. Go buy a more expensive safe with ACTUAL customer service. You'll be glad you did.
