A & E Security & Electronic Solutions

Absolute fantastic service in a time of need! After a holiday weekend I came back to the business to find one of our medico safe keys had been broken by an employee. After driving to every locksmith in our town and getting all sorts of explanations of why they couldn't or wouldn't make this key for us, we contacted medico directly who said these were the only people worth dealing with.

And boy howdy were they right! Fast efficient and cost-effective service. The gentleman that cut our keys was very knowledgeable about a variety of subjects and explained in good detail why he was recommending this over that. In the future this will be the only locksmith that I use for all of our businesses within 100 mi.

I could completely copy any of the reviews here. Same story. Sold the house, they have an auto-renewing annual contract. Won't return my phone calls or emails, won't send me the documentation they claim I need to sign, won't send me a final bill. Each time I call they say "we'll look into it", and then I don't get anything. At least I have it in email that I notified them. We'll see how this turns out but I'm not optimistic. Avoid this company.

Total waste of $$$. When we purchased our home in 2005, the seller had a contract with A&E. They REFUSED to provide the master code so we could contract with our chosen alarm monitoring service. We finally decided it was easier to continue the sellers contract with A&E. Fast forward almost 16 years later. I call to cancel the service because we sold the house.

No mention that I need to cancel in writing. FOUR MONTHS LATER, these scam artists demand payment for services I never authorized on a house I no longer own My brother owned an alarm company for years and said there are LOTS of shady folks in the business. This company is one of them. AVOID!

Think twice about choosing A&E for your fire and security monitoring company. When their equipment fails in the middle of the night they may contact you or may not. They might offer to disable a failing smoke detector however they are not disabling it on your end only ignoring it on their end so that it's not an inconvenience to them, in the meantime you get to listen to the alarm for hours until you can finally reach someone at the "after hours emergency number" - so sorry to wake you Doug, I thought this was what this number was for, to help your customers.

After several moments of Doug telling you that "central dispatch" gave me incorrect information and hanging up on me (that's right!), he proceeds to tell me that I am unprofessional. My alarm started sounding at 3 AM and is continuing several hours later with no help from A&E.

TAKES ADVANTAGE OF THE ELDERLY! A & E Security sold my 80yr old friends a $1500 security camera system that does not work! It never has since it was installed. When they called them multiple times to get things straightened out, there was much run around and unwillingness to get it resolved without additional payment or an offer to refund their money.

Before it was installed, I questioned why this expensive system was better than Ring or Blink and the salesman's response was "because these are better cameras". Well that doesn't do much good if there isn't even an internet connection to that building (which they knew about) Now these 80yr olds have all this expensove security equipment, but no ability to view it. I feel strongly they took advantage of them and they refuse to make things right. SHAME ON YOU A & E SECURITY!

Beware! They will give you "estimates" off of Messenger from their FB page, supposedly the owner according to staff, not relay those estimates to the technicians/staff, then show up and tell you other prices and not even be qualified to do the work! They then contracted the work out and decided to charge me the highest amount from the "estimate" instead of the quoted service rate. On top of that, the Supervisor, "Doug", was one of the rudest business people I've ever come across. This place is crooked and has no business integrity whatsoever.

Amber and Doug have been great to work with from the beginning. They installed our security system when we first started our business and have been great with their follow up whenever there were issues.

They were a good enough company for my parents house in past years. They don't appear to have a strong work force on the coast though, so getting service was a bear. My parents eventually switched companies for the sake of ease.

Mike is a great guy to work with and very passionate about security/automation and making sure we had a great experience with our new ELAN system. We had some unique requests for Alexa and he was able to handle them all. I look forward to work with Mike again.

We had a bunch of door locks in our home swapped out for something newer and better. Chad did a terrific job -- our 1906 house with its old doors was no match for his problem-solving skills -- and he explained everything and presented options very clearly and thoroughly, no pressure, no selling, just the facts. Everyone at the shop was equally helpful and knowledgeable, and you get a followup email that details everything that was done and discussed. Great company.

Please read the full review. Truly terrible product, follow through and customer service. We paid thousands of dollars to take over an existing system in the home we purchased, just to find out that it was not compatible with having a pet who could set off the alarm, although the technician was fully aware of our pet concerns during the install. After being told by this company that there was nothing that could be done to remedy this, we ended up paying thousands of dollars more to install a new system with a different company.

The real issue, however, is that we are still being billed three years later by A & E, despite phone calls, documented emails, and in-person visits (where we were apologized to and promised it would be fixed)! Since our latest"bill" for this monitoring that is not taking place, I had called and left a message for the accountant to call me. Which she never did.

Two weeks later, I called again and spoke with the woman, Irene, in accounting. I try to assume positive intent about people, but truly she was incredibly rude and unapologetic. My spouse encouraged me to write this review because his concern was that if they are doing this illegal billing practice with us, who else, including senior citizens, could they be taking advantage of?

I would highly recommend that if you are looking into home security in the area, you do not use this company. We went to DND, who installed glass break alarms for us, and we've been very satisfied with our security system and their follow through thus far.

You need to look carefully at what the company needs. They will charge you for the added information with false information Be careful not to be scammed when signing with them.

The best place in the county. Anyone that knows of them agrees. The prices are not much more than Lowes and the work is perfect everytime. Do not even consider having a key made anywhere else. I have tried Lowes, Trask Mtn, Wilco and others with varied results. A & E akways perfect. System solutions are their forte as well for property and computer systems. The people I care about trust A &E.

They can trap you by filling out facts and other contracts. When you contract with them you have to look carefully and it will not help at all if you have a problem later. I contracted you for two years in September 2016 and proceeded faithfully. You asked me a lot of money at the end of the contract, showing me the contract on August 1st.

I have been working/using A&E for several years for both personal Security Systems as well projects for my employer. I like the fact that I can call the owner directly with questions and he has always been responsive and helpful as well as his other employees. I would encourage anybody with Security needs to give them a call - you won't be disappointed.

My husband needed some keys cut and he waited for 20 minutes with no acknowledgement, no one asking if he needed help or had been helped. There was a man who appeared to be an employee who was on the floor having a conversation with another person the entire time. After waiting for 20 minutes or so with absolutely no contact of any sort from an employee, he left and went directly to Trask Mountain Lock & Key and had great customer service.

Company practices predatory billing practices (my opinion). They auto renew contracts for an entire year. Also, in my experience, when I disputed their auto renew billing they threatened to bill me for an additional year. NOT what I would expect from a security company who is in business to protect. Buyer be ware!