Five Alarm Security-Honeywell Security Dealer

Unless micromanaging remedial tasks and stating the obvious is your preferred hobby, run, don't walk, away from this company. Incredibly unprofessional. Stroll in when they feel like it, don't set appointment times. Sloppy application of sensors. And my favorite, installing a camera system that does not capture images at night. It's been well over 10 months and we do not have a working security system.

Previously I had a very negative perception of Five Alarm Security and my prior review reflected that. After my review, Sean @ Five Alarm contacted me in an effort to work through the issues that I had with his company. Five Alarm Security isn't perfect, what I do appreciate about the company and Sean is their willingness to listen to issues that their customers are experiencing as well as their effort to resolve their deficiencies.

The issues that I had in the past have been resolved and I feel it's the right thing to increase my review to 4 stars to show my appreciation. My only regret is that the situation needed to come to this point in order to get resolution. All in all, Five Alarm Security is a good company to work with and I would recommend them to others.

Seam Hamm is the owner of this shady security company. Security equipment never worked right start from beggining. Then first complaint of malfunction on equipment, technician could not fix/could not make it work right and main office just made the problem section Sensor turned off. And later stage siren was making so much noise from the house. Then my neighbor called me up about my security alarm was making loud noise and worried.

Then I tried to call this company up for repair. Then Ms Jay Brown who is the office lady told me repair bill will be $100/hour. We had other technical problem and previous company fix it for free. But took more than three hours. I asked Ms. Brown if repair takes three hours, how much repair bill will be. $300. You will never know the shocking hi repair bill until they fix.

Remember their technician came several times in several different days. Bill can be so high. Falks if you want good security company, I strongly suggest to look other company. Sean Hamm's contract was so unfair and we felt his business practice is highly questionable. If you have similar experience, get in touch with Yelp, company review, Better business bureau and you may get legal advice from your lawyer.

Also Sean Hamm up sold price of service from $25.99 to $30plus. But I did not have first conversation record with Sean Hamm nor I had enough time to look around. I do hold regular job. I cannot spend all day for looking around the security companies. He hides behind office lady's back while he is listening my conversation with Mis. Brown(his office lady).

What a guy. He made me sign three year's contract. If I knew how he screw service charge to customer, I would never went with this company. Also cancellation charge would be equivalent to the rest of the balance of the bill. NO GOOD!

Top notch service! I had them install an alarm security system at home and at the office. Their very efficient easy to work with. The ground crew came on time for the installation and it didn't take them a long time to finish it. Their prices are really great too! Very happy with Five Alarm Security and would definitely recommend them.

Nowadays, it is just really hard to leave your home without worrying too much of the things that could possibly happen while you are away. That is when having a security system set up becomes essential. It truly gave me peace of mind when I asked Five Alarm to install a security system to my home. If you need the same thing, contact them right away! They are the best.

I'm constantly traveling due to work and I always worry about my family. I knew that a security system is just what I needed to be at ease every time I am away from them. I called Five Alarm and got a free quote right away. I was even able to design my own security. Now, I can continue traveling without having to worry that much.

After I've had one too many of my packages stolen on my doorstep. I decided to install a security system for my house. After all, there's no telling what else might happen in a neighborhood like this. So I called several companies to get a quote and I figured that Five Alarm Security gave me the best bang for my buck. The guys that did the installation were very friendly and taught me a lot of things about security systems and deterrence. This holiday season, I'm happy to announce that all my packages arrived safely into my hands. Thanks a lot guys! It's working.

The crew at Five Alarm are great! I needed a security system installed quick after I heard that one of the neighboring houses was broken into. Customer service was really easy to talk to and the ground staff that came to install the system were courteous and professional. Really recommend Five Alarm Security!

I highly recommend the service and industry expertise that Five Alarm Security in Carlsbad, CA provides. Sean and his agents/techs have provided excellent customer service throughout the entire install process and have been responsive to every question and request. The cutting-edge technology of the Five Alarm Security System offers comfort that you're getting what you pay for. They are competitively priced in the market and the attention to detail in answering questions seals the deal. Give them a call for all of your home security needs!

Beware of this company! They send incompetent installers to put holes in your walls. Then they don't set up your alarm correctly and you get false alarms while you are away. When you call the office most times the phone goes to voicemail. We have had nothing but headaches with them from day one We never felt secure turning on the alarm, as it was not working correctly.

One of the many installers said our house was "haunted" and that is why our Wi-Fi was so weird. He even took out an in-fared camera to show me I had ghosts. If you want to feel protected look for a better company.

I have a brand new home, and bought the security package from the builder, I hired 5 Alarm because they carry honeywell and that is what was in my last house. 5 alarm was on time, they were polite and cleaned up after themselves. I was very impressed with the way they tested all the wires and made sure all of the windows and doors worked, and Robert took his time to show me how to work the system. 5 alarm set up my total connect for no charge and faxed my insurance company the alarm certificate right away which helped me out a lot. I have had no problems with my new system and I would highly recommend 5 alarm to any one looking for a reliable and professional home security company.

Made my emergency worse with incompetent call center service. This company installs alarms but then subcontracts out the call center work, and the call center person who I had the misfortune to deal with made my bad morning worse by not following standard procedures and wasting my time.

I use 5 alarm for my businesses security system, Sean, the owner, has always been very attentive and the staff is nice. Thankfully I haven't had any large emergencies to date, but when I ask for something it's provided in a friendly efficient way.