Top Gear Locksmith

Do not use them. Shady as can be. it was obvious from the moment I opened the door. This guy was radiating bad juju. But to begin. After arriving 2 and half hours late after telling me he would be there in 20-30 minutes 3 times with zero apologies. His assessment was that it would be "at least $700" to rekey 4 doors. He said I have the hardest locks in the business. (they were standard kwikset deadbolts from home depot) Option 2 was he can replace all my locks with easier locks to rekey an make them uniform for $429.

I said since my home warranty is going to reimburse me, I want to check with them and make sure they will cover $429. I requested to leave me with the quote and I would follow up. He was clearly upset by that and said "fine, but it's going to be a $50 service fee". I said absolutely not. He ended it with "fine" and walked away refusing to leave a quote. 30 minutes after the technician left, I get a call from their office asking me if I still want service. what a joke.

Would not recommend to anyone. They will charge you whatever price they want to onsite. They have no formula or way of estimating how much it will cost for the service, even if they aren't successful in helping you they will still charge you. They dont tell you an estimate of the cost or a quote even if you pay them to come out &look at it first. They also involve the time spent as part of their fee, not just the service itself. So if they feel like taking their time, youll be paying 8 hours for something that couldve possibly taken 2 hours.

3 words. Price Switch SCAM. Was given a "starting price" of $54 and the guy who showed up wanted $120. Also, the dispatcher for this company gave my girlfriend's credit card information to the tech, including full name, credit card number, expiration date, and security code. If you live in Farmers Branch, the fire department will unlock car doors for free. Emergency or not. Don't waste your money. Also, if a tech from Avenue Locksmith shows up, don't trust them either. Make no mistake, there will NEVER be a next time.

Rip off. My mom hired Top Gear to re-key 4 door locks in her house. They charged her over $600! She thought it sounded high but the locksmith told her that was the standard charge. She trusted someone that took advantage of her. In addition, the company rescheduled her appointment more than once. The man that showed up was not the locksmith that said he would do the work. This made her feel uncomfortable while he was at her house as well as worrying her that a stranger might be able to unlock her locks.

I went to Top Gear locksmith as a 2nd opinion to the locksmith around the corner. I had an original remote key and another key I picked up from the junkyard. Wanted to see if I could get the 2nd key to work. If not, we were prepared to spend the $2xx for a new key. The first locksmith spent a few minutes trying to get it to work and said they couldn't. Returned my original key, fully working, and the second key. Called TG and they sent someone out.

Couldn't get the key to work either, but also couldn't get my original key to work properly. Said someone would be out the next day to get it back working. The second guy shows up and proceeds to work on it. Says that he got the other key to work, but not my original key. The whole point was to have 2 working keys. Wanted to charge me $1xx for having just the one key working.

It escalated after that because 1) my original key didn't work and he made excuses saying it was dying anyway and it just so happened to die with them working on it; 2) Putting my second key in his pocket and refusing to return it. If they couldn't fix my original key so that I could have 2 working keys, undo whatever you did and give me back my key; 3) Trying to sell me a new key.

I also learned that they contract out work vs having an employee. The locksmith hit my phone out my hand when I tried to take his picture bc he wouldn't give me his name and drove off. Left his equipment in my car and used the key he made to come back to my car to look through it. Police were called and I got my key returned, wiped clean. All while this was going on, I kept calling Top Gear and not a single person returned my call or got back in touch with me.

They did absolutely nothing. They contract out their locksmiths, and in the event of a problem, the leave you to handle it on your own. I ended up going back to the locksmith around the corner and got 2 working keys for the price of one and they could never undo what Top Gear did to my original key. Never recommend their service.

Their service is pretty shady if you ask me. Maybe it is just the locksmith I had but pretty offputting. Went to the locksmith down the street who did the same service without hidden fine print for a lesser cost.

They are awesome called them nd they responded quickly nd professionals they were fast nd I was on my way thanks guys awesome job.

Got locked out of my car and was in rush to get to work. Gave these guys a try and they did not disappoint, they arrived fast and I was able to get to work on time. Thanks for your help!

Apparently, when you give them a call - you automatically owe them $40 if you happen to give them your card number. I called my landlord after I called these guys to confirm with him too - and he said he was going to bring is own people to change the locks. So I had to call Top Gear back and tell them I had to cancel. On our previous conversation the guy I spoke to DID NOT state anything about cancellation fees.

He only stated they had a service fee of $40 and on top it would cost and additional $65-95 to change the locks. When I told him he did not disclose me anything about a cancellation fee - because we still haven't spoken with his technician - I told him he cannot charge me for just a 4 minute phone conversation. I'm calling my bank to dispute any charges from these people. If you were here at my door - you were right. But just to tell me how much it would cost, get my card and address information - should not cost money.

This.company was professional and explained their fees to me many times. I am sure others like myself are stressed in these situations and the entire team was courteous and timely in helping me out of my embarassing situation of losing my keys.

FAST AND PROFESSIONAL. I was very happy with the service of this locksmith company. I had lost one of my house keys and did not feel safe in my own home so I had these guys re key my home. Locksmith was super nice and very professional in appearance and the bill was fair. I slept much better last night

Very Good Service! I was having problems getting somebody who could even make keys to my car. Locksmith was fast and very professional. He had all the tools and I was back on the road in 20 minutes after he arrived. I was very pleased with the service and would not hesitate to use them in the future

Excellent Service. These guys are fast pros. I have been burned before by the scam companies charging $15 service calls. Never again! This is who to call! FAST FAIR AND PROFESSIONAL

Very quick response to my location and fair price. Tech was friendly and knew what he was doing no damange at all to my truck

I Had locked keys in my car and these guys were quick fast on arrival and fast service. Great experience

Got locked out of my car and was in rush to get to work. Gave these guys a try and they did not disappoint, they arrived fast and I was able to get to work on time. Thanks for your help!

Very professional, and friendly, knew what he was doing and was very fast about it. Very good service

I left my key inside the car and it is the worst experience I had. I tried to unlock the door yet it does not help at all. Thus, I approach Top Gear Locksmith right away. My friend once told me that they had the best car lockout service so I gave it a try. They arrive within 30 minutes, which is their guarantee to customers, and they did not disappoint me with their great customer services.

They assess the car first and unlock its door through their tools. I never thought that it would be so quick for Top Gear Locksmith to give a car lockout service. With less time of waiting, I was able to go to my work place without sweating and worrying about being late. I definitely recommend this company for their outstanding and affordable services in Dallas. If you have lockout problems with your car, Top Gear Locksmith is available 24/7 so they can respond on that same day.

Great service!! I didn't have to wait all day and the guy was super cool!!

When I had problems with one of my door locks, I immediately called Top Gear Locksmith for a residential locksmith services. I do not want to leave my home unlock because burglars can break in any time, even if there is someone staying. Thus, I approach Top Gear Locksmith to change my door lock as soon as possible. To my surprise, the technicians arrive in less than 30 minutes.

They came introducing their selves and suggesting the best types of door locks to have. Aside from that, they gave me assurance that my preferred lock is good at protecting my simple haven that is why I am confident that no burglars can get access to it. I admire Top Gear Locksmith’s commitment and dedication in giving the best for their customers like me. I strongly commend them for the resident locksmith service I had and I would definitely call them any time when I am faced with this kind of problem sooner or later.

Great service! Quick and easy! And very affordable. Definitely recommend this company!