Webcoast Security

Dan did an awesome job adding myQ garage door to alarm.com and helped answer all our questions.

Dan is an excellent technician for Webco. Very patient as we learn the new system and is very responsive to all questions. Goes out of his way to make us comfortable with the new system.

Dan was extremely helpful getting our doorbell and light fixed! He was knowledgeable, friendly, and answered all of our questions. Thank you for providing great service

Dan came out to our place to checkout/update our control panel. He was personable, professional and very respectful. We chatted about other products Webco offers and he answered any questions I had with knowledgeable and insightful answers. Great experience!

Dan was on site to upgrade our modem to the latest LTE modem and install a new camera to take advantage of the new Video Analytics system (which is pretty cool!) The job wasn't as easy as it could have been - there was an attic and some insulation involved, but Dan took the time to get the job done correctly, and also was incredibly patient while we handled a slight technical snag.

I assume it was the end of his day, so his patience is quite commendable. Having a local, available, receptive vendor to handle home automation needs really helps simplify a complex thing, and we really appreciate the help Webco has provided over the past 6 years.

I had a new construction home. Jeff was great with helping me get what I wanted with the initial build and then personally went out and picked up my equipment from BB when they had inventory issues with their normal vendor. I had Dan as my tech who came out twice, both times was early and was very friendly. I referred my parents as well to help them with some wiring of a cabana for their pool area. Would absolutely use them again. Matt G

Dan, our installer from Webco, was extremely helpful in getting our console switched out. He made sure that everything was working properly before leaving. Great service!

Excellent support. Service was efficient and quick. Would absolutely recommend to everyone. Dan was one of the best technicians I have had the pleasure to have service my problems.

Nick and Brandon took the time to make sure ALL my questions were answered. Really appreciate them! They were very patient and did not leave until I was 100% taken care of. Even helped me activate notifications on the App. All of my interactions with WEBCO have been wonderful!

Webco lied to me and refuses to correct their mistake. I was duped into signing a 4 year contract that I didn't want to sign because I knew there was a chance we would be moving states soon and it wouldn't make sense to sign a long-term contract. I was told it would be 'no problem' to continue service in another state. What I wasn't told was that they assumed I would have the exact same house (no need for additional sensors) and that I would have to re-install the (now incomplete/worthless) system myself.

They actually suggested I post an ad on craigslist to find some random person to come install my security system. I was told they would send me additional sensors (which they didn't) and help me find a reputable company to professionally install their system for me (also didn't happen). They refuse to let me out of their 4 year contract which I am still paying for monthly even though I am unable to use their service. This company lacks integrity, professionalism and basic customer support.