Alarm Masters

Very nice people very respectful and very serious about excellent customer service.

Can I give a ZERO star? Very arrogant and critical. All about himself, Brain that is. Should be ashamed of how he treats other people.

I've had some problems with our 30 year old home alarm system. I found Alarm Masters and gave them a call. I was guessing I needed to upgrade the "brains" and keypad panels - thinking our systems was way too out of date to fix. I had an exchange with Brian from Alarm Masters. He suggested I totally power down my alarm system and see if that resets the system. Well.that did the trick.it works fine now.

I also mentioned to Brian that our keypad panels had significantly yellowed over the years.he suggested a process (Retrobrite) to reduce the yellow. I did what he suggested and our keypads are nice and white now - no more yellow. I'm just so impressed with Alarm Masters and Brian. They could have easily said I needed a new alarm system board and new keypads, but they didn't and I'm very impressed with that. Some of the best customer service (technically I'm not a customer yet) I have ever experienced. A business I totally trust.

A huge Shoutout to the BEST Houston Residential/Commercial Alarm Company. We had an emergency last night at 2am during the torrential rains of Tropical Storm Imelda. One of the owners himself came to our residence to fix the problem. It turned out not to be related to the alarm system but he was there to fix our issue. Can't get that service from National companies, EVER! Thanks again Alarm Masters!

Alarm Masters are competent installers who understand the unique requirements for home security. The owner (Brian) provided an excellent security assessment of our residence and made some sound recommendations. Unfortunately, there were multiple issues that required multiple visits and we were billed for everything - including learning effort and some trial/error by the installation technician who was very open about this.

There were two occasions where it was necessary to resolve wiring problems myself after the technician left to enable the alarm. The final installation still does not meet the quoted performance specifications, although their billing department is both timely and aggressive - the main reason for the low rating. Their competence is high but be cautious about be billing.

The team at Alarm Masters are great! Super professional and friendly and always up for getting the job done right! I've used them on two businesses and in two private residences. Highly recommend! Shout out to Frank, Valente, Tina, Brian, and Lisa. Always ready to help us out!

Quality product and service. We are very pleased with the alarm system, camera monitoring and the sound system they did for our office. Highly recommend them!

Excellent company in every regard. From the phone contact personnel to the alarm technician I was totally pleased. Had a 10 yr old system that needed a tune up. Did my due diligence and choose these guys not only did they meet be exceeded expectations all along the way from value to professionalism The master alarm technician Bill arrived on time and asked what was the issue as he had me down for trouble shooting motion sensors and to verify system with a full test.

He was able to verify the issues and fixed them in an enthusiastic and efficient manner. With all charges falling inside my expectations due to the telephone persons excellent skill of relaying what to expect regarding how they charge. Basically needed a 12v backup battery for the system and few minor issues addressed such as some faulty wiring corrected to the telephone interface. With the battery and all. was out less than others quoted just to come out and take a look. To sum up they're true pros.in total a joy to do business with,

Our home security alarm was going off and we were unable to make it stop. We called Alarm Masters on the recommendation of our electrician and are so very glad we did. The lovely woman who answered the phone (Roshane?) was able to walk us through some methods to stop the alarm going off. She even called back with other options when the first few did not work. Was fantastic to get a person to speak to immediately and not go through to a voice-mail system and to have that person be so knowledgeable and patient. It is a shame that sort of ownership and follow up is so rare but we will be forever grateful and they have clients as a result. Thanks a million!

I contracted with Alarm Masters to upgrade my existing security system. Larry Collins was very helpful and responsive to all my questions. I had Alarm Masters install alarm screens, glass break detectors, and an external siren. They did excellent work at a fair price. I would not hesitate to recommend them for new system installation or upgrades. However, I did not use them for monitoring because they wanted to rope me into an overpriced, multi-year contract. Instead, I use Smith Thompson for my monitoring and they charge $16/month for CELLULAR monitoring with no contracts and their service is excellent. (Smith Thompson's response time is around 40 seconds). Alarm Masters quoted me a higher monthly price for mere PHONE LINE monitoring - their cellular price was ridiculous.

Alarm Masters recently purchased my old alarm company. Shortly thereafter, the alarm went out (after only 1.5 years). The owner of Alarm Masters, Brian Turner, went above and beyond the call of duty and replaced the "brains" of my system for $100. He was, trustworthy, diligent, fair and polite. Thanks, Marc