Life Alert Emergency Response

Life Alert is terrific! There were numerous times my father just pressed the button on his wrist and they were there to help. I would highly recommend it.

Greedy unethical company. Kept charging me for months after my mother passed away. I called them to tell them she died after a few days. Of course, they came up with some obscure rule why they would not stop charging me. It is really a money machine that you will never get out of.

My father had life alert. Their websites boasts there is no charge for the monitoring equipment. In April my father went on hospice and I contacted Life Alert, No one called me back. I called again, they were suppose to send a shipping label. I never received it. i called again, did not receive it. I emailed, still no shipping label. During this time my father passed away.

I had been in contact with life alert several times. I had to pay out of pocket to ship the equipment back to Life Alert because of their failure to provide the shipping label. This was over 32.00. Then, Life alert took 400 additional from the bank account without any notice. I still have not received April fees of 69.90 refund. I am waiting on 400 refunded I now also want my shipping costs refunded to me.

Life Alert does not return the phone calls or emails. Family members, please be aware of Life Alert, during the most difficult time in your experience of caring for your elderly parents they are vultures, thieves and have horrible customer service.

A couple of things to watch out for #1 check your parents secondary insurance they might provide the same service for free. The biggest problem I had with life alert for my mother in law, Life alert wanted a 3 year contract at 49.95 a month I was not very comfortable with this but when I was told if my mother in law died in that 3 years you get a full refund.

Unfortunately my mother in law died after 30 months. I was denied my refund because I was told she didn't die at home. I hope this post gets out to everyone looking to help and protect their parents.

Terrible company that preys on the elderly. Everyone stay away from this company. It's a 3 year contract and they do not tell you that. It's super expensive too!

Everyone Please do yourself a favor and RUN, RUN Away from this terrible company! I cancelled my order, never opened their equipment box, send it back, they received it on the 24th February with a signature. First their billing promised a 5 business day refund of $ 197.00 (rip off), then it became 7. Still NO refund. Their so called billing department puts you hold till you hand up. Very Very poor customer service. Extremely pushy sales people! Next Step is reporting them to Better Business Bureau.

I would never recommend Life Alert from this company. They are frauds and do not have compassion. after our mom passed in November of 2021 we canceled the service and sent the death certificate. They continued charging our account. I spoke to the dept manager named Romi who was loud and obnoxious and would not listen to mu concerns. We sent the equipment back to them but it was misrouted and went to another address. we are trying to rectify the issue now but Romi charged us $495.00 for equipment. Use other companies and you will be glad you did. I gave only 1 star because there is not a Pinocchio rating.

I believe company makes it intentionally difficult to cancel subscriptions after someone dies. I waited on hold one day for 25 minutes with no indication of when I might be connected. There is no easy link on a website or email address to cancel an account, as there is with pretty much ANY other company. As someone who is bereaved, I find it immoral to behave in such a way.

As anyone who lost someone knows, there are many loose ends to tie up, so waiting on hold with life alert won't be top of your list. It feels gross. They will also charge you for missing pieces and they won't cancel your subscription until you return them, which if you did not purchase life alert (I did not my dad it), may be hard to locate everything. This is also very easy information to provide on a website, which they clearly, intentionally, did not do.

Beware Elder abuse Big time scammers! Read all the reviews! Where do I start? My 87 year old mother called them to get this. By the time she called me the same day and told me she paid $200 for 3 years and if something happened where she didn't need it they would reimburse the family the $200 back I knew there was a problem. The next thing she told me was that she was paying 89$ a month.

I called Myra back who is as hard core as they come for used car sales, she was fighting with me and said many things that I can not even repeat now because I will run out of room. The call ended with her telling me my mother who has dementia and border Alzheimer's to call back tomorrow to talk to the cancellation department because they needed her voice on record.

I did a 3 way call the next day. looong story short there is no cancellation dept. They said the unit was not sent out and they would refund no problem. Fast fwd they sent out the unit. I called them back and they said put it out on porch and ups would come get it the next day. That was a week ago. We call they say the same thing no one comes UPS, no refund for $200 till they get the unit back.

This is such a joke! My mother gave her debit card so can't stop cc. Shame on this company. I have just begun to fight! I am going on every social media platform there is to warn people.

TERRIBLE customer service! My father passed last week. My mother had signed a contract for the both of them at $49.95 a month each. I just called to ask Dad to be dropped from the account, which is on a month-to-month contract. I was told that the only way to remove Dad was to present a copy of the death certificate or an obituary (Mom doesn't want one), a letter, and his equipment.

We can wait weeks for a certificate, during which time Life Alert will continue billing for him. Once Dad is taken off, mother's bill will be $89.90 a month; they offered only a discount of $10 for taking Dad off. perhaps the contract changed when they went to month-to-month, but if so, Mother was not made aware of it. I had to disturb my mom THREE times to even be able to cancel the service, which is what she told the man to do the FIRST time I had to disturb her.

I am furious that my 82-year-old mother had to deal with these people. HORRIBLE customer service. This was my seventh call for mom, and every other company was extremely helpful. Not so Life Alert. I'm so angry they just put my mother through this.

Walk away. I have been trying to get my elderly mother and aunt signed up and I gave Life Alert my phone number when I requested a brochure. It seems that Life Alert pushes a very hard sell on the elderly and when I said I was working with a sales rep they said they would keep calling me until I signed up? I asked to be removed from their system and was called again and sent a text.

Sales reps steal clients from each other, it is cut throat and based on what I have read, what the sales team says to you, is not what is delivered. Disappointing, but there are many other options. I can't stand any service harassing elderly people in their time of need.

In April of 2021, my father passed away. My mother is now in a care community with severe dementia. When attempting to settle my parents' affairs, I found they had Life Alert which was being automatically billed to their credit card. Upon calling LIfe Alert, I was met with a snotty CSR who basically told me they had a 3 year contract but when I asked to see the contract or be apprised of when the contractual obligation was met, they said they could not do this.

I then had to send a Certificate of Death for my father, a letter from the Memory Care facility confirming that my mother was indeed a resident there AND had an emergency option AND a power of attorney. I also then returned all of the equipment. LA would STILL not cancel the service. Horrible! Beware - DO NOT USE Life Alert. I am still fighting with them! Update: After complying with all the ridiculous requests from Life Alert in order to cancel my parents' account, I just learned that they charged an additional $95.00 to their credit card without any notice or authorization.

I will be disputing with the CC company. Unbelievable. I have been fighting with LA for four months now! Will also be reporting them to Better Business Bureau or whoever wil listen. Total SCAM and elderly abuse.

Beware! Life Alert is a 3-YEAR commitment. This contract was sold to my mother. It was not clearly disclosed that it was a 3-year commitment nor was it disclosed that she could not cancel. My father was added because it was only $10 more a month even though he is perfectly healthy and does not need the service. Once my mother moved to an assisted living facility, my father automatically became the primary on the account and is being forced to pay for 3 years for a service he never needed. I don't know how this company is still in business and how they get away with this. They are supposed to help older people but instead they prey on them.

We had Life Alert for my mother and when COVID started, she had to move in with us. I tried to cancel and they said that I had a 3-year contract and the best they could do was lower my monthly expense by $10 (so instead of $89 it was $79). They told me that if she had moved into a licensed care facility that they would cancel the contract. I unsuccessfully tried to reason with them.

I kept paying, but was extremely unhappy. I cleaned out her home during COVID and called to ask what to do with the equipment. They said that at the end of the 3-year contract period that they would send someone to the home to pick it up. Crazy considering no one lived there anymore. I couldn't even drop it off. There are many better, cheaper, and more compassionate companies out there. I would never, ever, recommend Life Alert!

When you sign up the sales person will tell you that you can cancel the service any time. LIES. I called today to cancel the service because we are having financial issues they refused to cancel. They did offer to lower the bill a whole $20 a month. I told the person on the phone that I was not paying anything else on this account. She threw the 3 year contract at me.

They require auto pay which is killing my bank account because they don't take the payment immediately it takes 7 days & by then all my other bills (utilities & mortgage) have taken what was in the bank. I have reported them to the BBB & sent a certified letter informing them that I will not pay anymore on the account. DO NOT LET THEM LOCK YOU INTO A CONTRACT.

My Nana has Life Alert and they saved her life; they stayed on the phone with her until help got there. Thanks to Life Alert my nana does not have to go in to a nursing home; they are always available 24/7. Thank you Life Alert!

First, Life Alert worked perfectly at the moment it was needed. My 88-year old father fell and broke his hip while living alone. Medical assistance was on scene within minutes. My family is entirely grateful the system worked exactly as advertised. Many kudos to the dispatch team. However, through a series of unfortunate events, my father is now in full time nursing care. There's a year left on his 3-year contract and the only way to terminate service is to prove your loved one is in full time nursing care or deceased.

It took at least an hour of my time, over multiple phone calls (some of which I hung up because I was on hold over 10 minutes.), and A LETTER FROM THE CARE FACILITY! to satisfy Life Alert's requirements. OH, while I was on the phone supposedly 'finishing' the termination process, the rep MADE A PHONE CALL TO THE CARE FACILITY to 'DOUBLE CHECK' my dad's status.

This phone call alone was 16 minutes. When the rep didn't actually connect with the appropriate staff member, she told me she would have to wait until that time to terminate service. That's when I lost my patience and asked to speak to a supervisor. Magically, at that point, they 'made an exception' and terminated the service. So the moral of the story is.it is EXCEEDINGLY difficult to terminate service.

They clearly want subscribers to give up trying. We paid for 4 months/$400 of unnecessary service while we worked to get my dad settled at which time we could finally attend to other business. NOT A BAD RACKET, LIFE ALERT

My Mother purchased this system and it was a constant battle with everything. Don't use this company there customer service is terrible. Even when my Mother moved into assisted living which voids the contract they kept billing even after they received a cancellation notice from the facility. They facility had to send to notifications. They constantly tell you to call direct numbers and they give you the fax numbers as direct lines.

They did this to me on four different occasions. When she broke the shower piece it to 3 months for them to acknowledge that they received the part. During that time they must have sent five notifications to return the part. Luckily my Mother had a neighbor return the part and he had kept the tracking paperwork. Save yourself heaps of frustration find a different service.

I just saw a commercial for Life Alert. They make it sound like they are the best. They are.at taking your money and not allowing you to break your contract when you can't afford it any longer. After reading so many reviews, I'm happy I'm not the only one who is disgusted by them. STAY AWAY!

BUYER BEWARE. This company prays on the elderly. If you sign the contract, YOU CAN'T GET OUT OF IT FOR 3 YEARS. DON'T SIGN. I called them and told them I was in dire straights and they could care less. They gave me 1 month free BIG DEAL, I wanted out of the contract and they basically said tough, you have to wait 3 years. The WORST COMPANY I HAVE EVER DEALT WITH. GO ANYWHERE ELSE, STAY FAR AWAY FROM THIS COMPANY.