Patrol Masters

Worst customer service. Was just hung up on by an employee saying that his system does pair with the other so he has no way of telling that he is towing resident cars. He also reiterated that helping me was "not his problem"

I called Patrol Masters, who is new to our community, to warn them that our homeowners associations parking policy is in violation of Huntington Beach city codes, discriminatory, and in violation of ADA regulations. I offered to show them the court papers in which I sued a previous security and towing company, C.S.I. PATROL SERVICE, INC. and JOE'S TOWING, LLC.

The suit ended in settlement to which I politely refused the settlement check so long as JOE'S TOWING keeps our family on a no tow list for this property. Upon review of my complaint a supervisor of C.S.I PATROL SERVICE agreed that my HOA is violating the law, promptly apologizing and agreeing to leave my families vehicles alone. Even going as far as taking my side against the HOA.

This prompted my homeowner's association to fire C.S.I. PATROL SERVICE, INC, and hire a new company. They then hired CALIFORNIA COASTAL PATROL, to which I called them to warn them. They reviewed the court papers and kindly agreed to leave me and my family alone. CALIFORNIA COASTAL was recently let go, and Patrol Masters, INC was hired. When I called to warn Patrol Masters, INC, offering documentation and asking to speak to a supervisor.

The receptionist was rude, combative, mocked me, and welcomed a lawsuit, then hung up on me. Extremely unprofessional, not only are employees like this a huge liability to their company, but this behavior also reflects on all Patrol Masters security officers. I seriously question if Patrol Masters security service is capable of performing actual security.

Amber who answers calls after hours is incompetent and should not be working with the public. I called to put a car on SafeList. She says she can't do this, but will leave a message for the morning. I tell her SafeList is to register OVERNIGHT cars in parking spots and leaving a message in the morning defeats this purpose. Amber was extremely rude and kept talking over me as I was trying to explain, yes, calling Patrol Masters will do this service.

She kept putting me on hold and then hanging up on me. I finally got through to Supervisor Mel who said Amber was wrong as our Association allows this. Amber is a joke and needs to be fired.

I have had the worst experience with Patrol Masters - it is a persistent issue on several levels which is why I am compelled to finally leave a review. Garage inspections were a nightmare to schedule and they are incredibly difficult to get ahold of. The staff have been tremendously rude, unclear, and unwilling to answer questions. I would not recommend them and am urging my HOA to use a different company.

Theyre doing construction on all the garages in our complex and TOMORROW is the last day. I have to park my 1994 acura integra outside in a parking spot because of this. THEY HAVE THE FUCKING NERVE TO TRY AND TOW IT FOR STORAGE? its a fucking race car, the dash is missing, theres no interior, and has a complete roll cage for a reason, i understand how it looks but come the fuck on.

They should do some research first with the HOA. BUT NO, my dogs are barking and i hear banging, the car is lowered, and i see it halfway down the complex. I get my sandles on and run out to chase this guy at 230am to pay him $120 and put it back in a parking spot. WTF is that shit? Nothing to the tow guy he was very nice and hes just doing his job, but these idiots are strait dumbasses. IT HAS A PARKING PASS ON THE DASH, i made sure it was in a spot that it can be seen.

What a coincidence that the LAST day of construction, they try to tow my car. even the tow guy didnt know why they called them, he pointed out the parking pass himself. work trucks are not allowed in the complex, why didnt they tow the fucking tundra that was parked behind me? its an obvious work truck, no they want to take the easy little 94 acura.

Company does not accurately provide warning tickets before towing. They do not seem to own up to their mistakes.

I've been waiting 3 WEEKS for a new parking decal for a new car. They keep stalling and stalling, and I keep calling and calling. How hard can it be to issue a new parking decal? Not a hanger, a decal. It's like they never heard of anyone buying a new car and needing a new decal (decals don't transfer from old to new). I don't get it, I don't like it, and I'm not happy.

After reading this company reviews I totally, understand why my truck was towed this mooring after receiving only (1) warning ticket, we're allowed (3) warning tickets before towing. I find it to be a little strange that (3) other vehicles were parked overnight as well but did not receive a notice of violation, and my truck was towed? This tells me that this company is corrupt. I'm surprised that my HOA would even hire a company as bad as this company is (OMG) just read the reviews. I intend to sue Patrol Masters and my HOA to recover my money for this illegal tow.

Big scammers work with tow company and make money very bad service they not monitor when your car get stolen or vandalized but they tow your car when you park overnight parking out side. If you are new association or property management company do not get there services.

They are literally the worst people ever, they do not care about it being safe listed, they will tow it they do not care! They just want your money cuz the bum broke people big L of a company

This company is terrible. It gives out citation just to give them out! I received a citation for not moving my vehicle. They state it needs to be moved every 72 hours. Well I use my car everyday! I don't understand how they assume I haven't been moving it. If the spot I was previously parked in is available, then that's were Im going to park again. I called in and the representative was just as incompetent.

The customer service is exceptional. They resolved my issues quickly and answered all my questions. I like the online safelist too.

My stupid HOA decided to throw money away on these losers yet again, so now they're aggressively giving out fake tickets before they start their illegal predatory towing operation. Would not be surprised if the tow company and some HOA asshole are in cahoots with them for every car they tow. Get a surveillance camera and monitor your vehicles. They've been caught and sued before and lost. Fuck Patrol Maters

This is the Worst company. I have had them patrol my complex before in mission viejo. They would have my car towed even though it was in the list. We now moved into a complex in Oceanside where they insisted they had to inspect the garage and all our cars in person. We waited till 10pm where we had to go find the postal guy near the pool to wave him down.

We finally found him and he could not process the cars because one of our cars that was on the original paperwork was different. With COVID everyone else can FaceTime or zoom or even show pictures. This is completely unsafe

The absolute worst service. Gave me a ticket for parking in front of my own home for ONE night because the customer service kept sending me back and forth between two people who both had no idea what they were supposed to do until eventually they put me on hold and just hung up on me. All I wanted was to get my guests car safelisted, but since that was too difficult for them I let them park in the garage and moved my vehicle into the parking spot directly next to my garage. Nobody ever even parks there!

Our complex uses this agency. 12 cars from walking my dog are not parked right according to our HOA. Your 75 years of military background online doesn't back up the fact your not at my complex. I've sat in my car from 1630 and posting this at 23:20. No way you can do a patrol of all cars the right way in 40 minutes. Yes I've sat in my car this long and will continue through midnight. I've pulled several 24 hour shift in the military. Sitting in my car is a piece of cake.

Take pride in your business and you would have more stars. Your excuses to my HOA of not enough people is worthless. If you don't have the people to patrol then only do it once and do it right. In the military if your 75 combined years. Do it right the first time and you shouldn't have to patrol again. I, a veteran, come home late some nights and drive around twice waiting for a spot to open up due to your failure to keep unwanted cars out of the complex. I beg of you. Just as you would get yourself squared away in the military, do the same for the business.

This company is the absolute worst and are simply a bunch of Deputy No-Badges that love to abuse the power they think they have. The pick and choose who they want to cite. Since I am not the one to stay quiet, and will confront them, they just loooove to cite us for parking our car IN OUR GARAGE with the nose sticking out 3 feet so we can use our work bench while neighbors park in no-parking zones all around.

They also state that though they can't tow, they can have the HOA fine us. If you claim to be a security company, cite everyone. You don't get to pick and choose. They cause way more problems then solutions. I get the runaround when I ask to speak to managers. It's no wonder why they have so many horrible reviews. I've lost my cool way too many times to count due to these complete derelicts.

Community management stay away from such cheap patrolling companies. Rude manager and poor customer service! They tow away our cars from legal parking spots in community and then say they had new employees who did not know that was a legal parking spot. Keeps your car for about 12-18 hours doesn't send it back anytime soon and also refuses to reimburse for the loss of work or any other important stuff.

I agree with the previous posts. They are so rude and unprofessional. Dee, the permit administrator would not even give me her full name. A year ago I had a car parked in front on my house with no tag for 1 month. Our HOA pays for them to patrol every night. We had to call over and over again for them to take any action. Today, I have a car parked in front of my house with an illegally obtained placard.

According to them, they do not verify the applications so someone can get 3 placards as long as you fill out the application that is consistent to get them. Can be fraudulent. They don't care. I will be trying to get our HOA to replace them. Not sure with these kind of reviews why we hired them in the first place.

I would give patrol masters negative -6 stars if I could. Patrol Masters are supposed to create a safe environment for your community, However, in reality they just create problems, with no solutions. They take forever, they are in no way reliable. Other than reliably causing problems. Patrol Masters have the absolute worst customer service, they are very unprofessional, and abuse the power they are given to supposedly keep your community safe. Unfortunately, this is the second community we have lived in that has used patrol masters. Getting your first home is supposed to be a happy time. It's an accomplishment.

In the past five months, we've had numerous problems with Patrol Masters, abusing their power for this situation. Not to mention, they repeatedly did not show up for garage inspection. That was required for us to even park on property. When they finally did show up, they sent someone at 10 o'clock at night, as if it was no big deal! Not taking into account that my brother-in-law, who is a flight attendant had to catch an early flight the next morning. Patrol Masters always has at least a 10 minute wait when you call them, and they insist you use their terrible website.

Their website looks like it was built by a 10 year old who decided to take up coding this morning. And it does not save any of the information it asks you to input, forcing you to try to call them. When you call, if you're lucky enough to get a hold of anyone they are not friendly, nor in anyway helpful, let alone in anyway empathetic to anyone's circumstances. I have had it with a repeated lack of customer service. We will be seeing to it that they are removed from our community, and reporting them to the BBB immediately!

Terrible. Rude. Incompetent. Unfortunately I can't give negative stars to this horrendous shit fire of a business.

Worst company ever. They have over 200 reviews and 1.5 stars because they are rude and unprofessional. Towed my sister's car because we had flipped two of the numbers in the license plate accidentally. Clearly you can see the simple mistake and make us aware. Then they towed the car and didn't provide any information on where the car was towed. Also cited my vehicle because it wasn't "safe listed". when it was. They are the literally WORST.

Horrible customer service following an unlawful tow. I was away on business and they cited and towed away my son's car who is attending college from home during Covid and doesn't have to drive frequently. Patrol Masters did not post citation clearly (see photos) and claimed the car did not have a permit (it does, see photos). When I called, they told me the wrong reason for towing, refused to send me the HOA's parking rules, could not provide the address of the towing company where my car was located, and in general had the crappiest service. EVER.

I indicated we hadn't noticed a citation, and wondered what would happen if my car was parked on a different street so that I wouldn't have seen it at all. He literally said "That's your problem." Not sure if someone's getting a kick back from the towing, but it is NOT enforced correctly or lawfully. I am pursuing this with the HOA.

The girl that works there hangs up on you if she doesnt understand you, doesnt understand the situation, or anything else. when i called she didnt bother to want to help. her reply to everything is "safe list your car". they also dont pick up their phone calls most of the time. even if its during their operating hours. lets have the the property management call them and see what service they get.

Poor customer service. I was hung up twice and after that they don't pick up calls. I safe listed my vehicle with them thinking my car wouldn't get towed since it was safe listed. My car has been towed and they do not want to make things right. Throughout the whole phone call they mention "integrity" but lack that quality. They need to get a new team that handles situations properly. **BEWARE WHEN SAFE LISTING****

This company towed my car even after I emailed them the form to register my vehicle for permit parking. They conveniently denied receiving my application. However when I again forwarded the same email they acknowledged the receipt of my email. From my conversation with their supervisor Ms Dee, I got a feeling that their mode of operation is to ignore any complaints and since they have your car you have no choice but to pay the fine.

Incredibly unprofessional company that attempts to antagonize their clients. Then they refuse to provide their HR or CEOs email to file a direct compliant with them. Sammy Ahmad - I'd love to discuss your company's policies & procedures sometime in person. Thanks Peter & Anita for the consistently horrific customer service. Yet another 1-star review! Congratulations!

Worst company ever. Badge #31 for my car almost towed since he didn't see the permit on the dashboard. He is involved with the towing company. They want to make small money as much as possible. The guy is looking for anything to make money. Owner of the company is Nisar and he is known to do illegal acts. I had to pay $120 to the towing company to get them off my back. Disappointed how they are treating their customers residents. Fraud company, will do whatever to make money. Badge #31 needs to be fired.

These are the worst rent-a-cops ever! So bad! You don't deserve any stars - you are terrible & shady! No wonder this page is unclaimed - you all are so embarrassed of yourselves you can't even claim the Yelp page - PATHETIC!