Certified Alarm Systems

12 year customer and did an upgrade in 2015 signed a 3 year contract to get the upgrade but just know that after the 3 years are up the contract goes on and on for addtional 2 years then addtional years in set of 3 years. We are moving out of state due to job change and had to pay $164.00 to get out of the contract and there is no way to get out unless you are at the end of the contract year and you have to send a 30 day notice.

Also we have had to make a few service calls over the years and we leave messages and no one calls us back & when we do get intouch with them they are not friendly. I would not chose them if I had to do it again surely there is another local alram company that will treat you better.

Buyer Beware. I've been a customer since 2011. However they can't and have not been able to provide monitoring service for several months. To keep there service I would have to spend $500 and sign a 3 year agreement. I am not under an agreement now, so they force me to evaluate the market for this service. Terry at certified provided the same sales pitch he shared 10 year ago.

Long story short. I have two pay for 2 additional months, mind you they couldn't provide service for two months that I have been billed service. What a rip off! So when I requested a cancellation. BAM. did I get billed from a company that acknowledging they could not service me. Buyer Beware'

I took over a contract in a home I leased. At the end of my lease I was told I own the alarm (that the owners installed) and still had two years left on my contract. I could either pay the full amount of the contract or continue making payments for the next two years. They're still calling me about bad sensors and failed tests a year later. I'm still paying them to prevent a bad mark on my credit.

My husband and I moved into an apartment that already had a contract in place and we took over that contract. That was almost 4 years ago. We have moved 2 more times since then. The first time we asked to cancel and they said we had to continue out the 2 year contract. This was an apartment, mind you, that came with the set up. So we waited til far after the contract was up, asked for it to be cancelled, and they said we had to fill out a form to request the cancellation.

If a contract is up, its up.you shouldn't have to request to cancel.if you don't renew, then it should automatically be cancelled. (my opinion anyway) So they apparently sent me this form and I never received it.was just looking over my bank statements and realized I am still being billed. So I called again today to cancel and they said they will send a form.

We will see what happens. They said they would send it to my email within minutes and that was almost an hour ago. They also said they would not reimburse me for the almost 2 years that the contract was up and I have still been having my account auto-drafted.

My business and 2 others got broken into, and the Certified Alarm at my business failed to respond. If you cannot count on the alarm to work when you need it, what's the point of having it? If you have Certified Alarms, you should seriously consider getting another system, or you may become a victim too.

My wife and I are VERY disappointed by the service from Certified Alarms. Within the last month, we had them install a new alarm system. Total cost was $1,905. This included 2 HD cameras. The installation went okay but the 2 young men that wired the home could have cared less about giving us good instructions on using the complicated system. Admittedly, we are elderly and we are not well versed on properly navigating the system.

In the last few days, I heard an ad for Certified on our local talk radio station. They quoted a much cheaper installation cost, including the 2 HD cameras. The radio ad also quoted a monthly monitoring fee of $14.50. Our system however requires a $35.50 monitoring fee! We strongly feel that we were taken advantage of by this company. Therefore, today I am cancelling the monitoring of our system immediately. So, friends and neighbors if you are considering calling Certified Alarms I would strongly suggest that you steer clear of calling this company. Robert Louis McGrath Walker, LA

Went in to ask for a simple install for my Home Theatre set up. The front desk lady, at least she had a little bit of spunk to try and find out about my question, which I appreciate her doing. The problem I had was as I waited for 20 mins for someone to get off the phone so he can speak with me. He finally got off the phone the front desk lady spoke to him and the response I got back from the lady was "Sorry, your not a customer of ours.

Nothing we can do for you." What exactly does that mean? How can I go up there to get a quote for work I need done to become a customer and instantly get denied without even speaking to the individual of what I'm needing. Why do y'all have a Home Theatre sign up front and don't help new customers needs? Pretty bad that this is the face of the company, a lazy man who cannot speak to a potential customer. Great customer service.

I have had Certified Alarm System for many years. The service has been excellent. I have had very few problems but when I did they were prompt to reply & come out to my house if necessary. I have the regular alarm system plus cameras, glass breakers, motion detectors & on my phone even when away from home so home on my phone.

I've been with Certified since early 1998 and have contracted with them at every home I've owned. Within the last two years I've added cameras. Mike Staley always takes good care of my needs and makes sure the teams he sends do the same. Blake and the others in tech support are great too.they are patient and gladly walk me through any technical issues. Great company! I've also had Certified service my mother and my daughter's home. I know there are other companies but so far I've never had to consider moving my business.

I pride myself on not being easily bamboozled but Certified Alarms finally succeeded. When the guy came to my house he gave me two options. One was to buy the alarm system and pay around $25.00 a month for service or pay for the system and service at $39.95 for three years with. Either way this indicated I would own the alarm system. What was actually signed was a three year lease.

There is no way to break this contract a year early without paying for the full contract, they said they would sue me. Congratulations Certified Alarms, you finally got the take on me! Lesson learned at the cost of over $1,500.00. I'm looking forward to February 2016 when I no longer have to see there system in my house. In addition to this issue when the two guys came to install the system they did not have all the parts they needed to install it so what should have taken an hour, took three.

They also were very messy with the glue gun and I've had to reattach the sensors myself many times. Lastly, after a year if something goes wrong with the equipment just know that you will have to pay $85.00 for them to tell you why their equipment isn't working. I know many people who have got systems for $10-$15 less a month than me and were pleased with the results. I would recommend looking into any company that isn't Certified Alarms.