Desert Alarm

I would say run run run run run fast dont use this company run run run dont use this company go elsewhere

I have never encountered a better run business of any kind. DAI shines in every category of service - online, telephone, technical support, scheduling, promptness, courteousness, product knowledge. I cannot overstate how satisfied I have been with Desert Alarm Inc. They should teach other business organizations how to deliver this kind of customer satisfaction.

Desert Alarm does not live up to it's contract. Do not sign up for patrol they will never come. It will take days for them to respond to problems if at all. Someone always answers the phone when have a problem and someone always calls when the alarms go off, but no one will actually respond to it. And there is no help when complain about the service and you, of course cannot get out of your contract despite them not actually protecting your home. So disappointing!

I have been with Desert Alarm for 11 years. They are very responsive to any needs I have had and are very pleasant to work with.

Don't purchase a camera system from Desert Alarm. Service is poor, cameras do not work all the time. Charles Di Carlo

Raul was very knowledgeable and provided excellent service. Addressed our problems and took us through the various steps along with a practice run. We highly recommend Desert Alarm and their great service people.

Desert Alarm has been fantastic. They helped us set up our system and they have provided monitoring ever since. They are always responsive and helpful whenever we have questions. I wouldn't consider using anyone else.

Desert Alarm delivered on everything they promised. Friendly, responsive and wonderful to work with. Highly recommended.

Just wanted to say it is always so nice to deal with the ladies in the office at Desert Alarm. Initially George was my set up technician and that was also a comforting experience. But just like everything else, sometimes you need assistance with your alarm system. This is not my expertise area so when I call in for help I appreciate the ladies not making me feel stupid or rushing me off the phone, they always try to be patient and provide the best customer service possible.

I had to call in last week and I was unsure of how to re secure my broken sensor and to program it again. The whole process was made easy with the assistance of Jesenia and Reyna (also Manny). Chris thank you for hiring people that actually care about customer service, their professional and friendly attitudes with keep myself and many other clients paying their bills on time and remaining with Desert Alarm. Thank you Josh and Tim (Hi Jesenia) told you I would let them know that you ROCK.

Technician, Tony Contreras, who came to my home was friendly and hard working. He checked system thoroughly and was tenacious at finding a solution to my problem, which was complicated. I felt like he cared and wasn't satisfied until he got it right. Thank you.

I have been using Desert Alarm for over 6 years now. Recently, I had to move my business from one location to another, but needed to have service at both locations for a period of time. Maribel, who was my main point of contact through my move was incredibly helpful. She walked me through the entire process step by step, and even went one step further by calling me every few weeks to make sure everything was going smoothly with the move and making sure my service was working to my satisfaction at both locations until the move was complete. I couldn't be more happy with the amazing service Desert Alarm provided, thank you so much Maribel for all your help!

Had some some trouble shooting issues tonite I called the office Jesenia was on the other end she was patient and very professional in helping resolve my issues. Above and beyond customer service. Thanks Jesenia your awesome.

Friday, October 8, 2021 This morning, our home system was serviced by Ernesto. Ernesto was very professional as well as very efficient. Which we very much appreciated.

My wife has been a realtor for many years and have recommended your services. However, we recently used your services and are not happy. You can't cancel the service unless you do it exactly 30 days from when you want to stop or you renew all over again and continue to pay. We had three cameras on our roof that did not work well and we told them to take them, we were told they belong to us, for $700. We told them to take them back they said no. We are not happy. Maryanne LeFleur

This is a great Alarm company. They are very professional, response time is fast and Francisca in customer services is Amazing. My family feels very safe having Desert Alarm in our property.

Desert Alarm is the best security alarm company in the desert. I have used their service since I bought my home in 2019, and have felt very secure knowing my home is monitored by Desert Alarm. The staff are so friendly and always there to help. If you're looking for an alarm company to secure your home, look no further. Desert Alarm is the best!

We've used Desert Alarm since we have owned our home in Palm Springs in 2017. We recently decided to upgrade our security cameras. Desert Alarm was an easy choice. Yesterday Raul completed the installation. It took Raul and his team, Daniel and Ernesto all day. They worked hard to get the job done by the end of the day. At the end of the job, even though they were tired, hungry and wanted to go home, Raul took his time to make sure the Video was working on all of our computers and phones. You won't ever get better service and satisfaction from anyone else.

George and his team were great. George came out and gave us ideas on what we could do to make sure we had the best available security system for our house. Once we scheduled the install, Hector and his team were awesome. They were super thorough and very detailed in showing me how the system worked. It was a fairly big job and the guys worked really hard.

Once they left, we had a small issue with one of the sensors. I let George know and he was all over it. Hector was out the next day to resolve it. I couldn't be happier with my choice to use Desert Alarm. Thanks George and Hector!

I have been with Desert Alarm for many years and was once satisfied. Customer service is lacking and they have little concern about keeping loyal customers. Today, I terminated my services with them and am going with another company.

Desert Alarm has been our security provider for nearly ten years now. However, we recently decided to upgrade and shopped other carriers. Desert Alarm came out on top for technology, quality, and value. Our customer service rep, Valeria, was so helpful and informative through the whole process and our technician, Ruben, was friendly, efficient and knowledgeable. We signed on for another two years and now have an updated state-of-the-art system that makes us feel even more secure!

One of the worse Alarm Service company. Rude staff, unprofessional. Do not waste your time and money with this company that calls themselves a "local" company. Their after hours call center is in another state. So this is not a "local" company. The President of the Company is never available to talk to his "local" customers. He advertise on tv all fake and lies.

Go with a bigger company at least at 3 am when you call someone will answer. Desert Alarm does not answer when you call at 3 am. Instead calls are routed to a call center outside of CA.

I have loved using them. They are so good and dependable. Very friendly staff. I have to cancel because I am moving out of the area.

This review is strictly for the service I received from Raul. Five solid stars! He is terrific and always goes above and beyond and is an asset to Desert Alarm!

We recently had Desert Alarm install a security system. From start to finish it was a wonderful experience. George came out and checked on what was here from a previous owner. Then we discussed what we wanted with window and door sensors, cameras, doorbell, etc. The estimate was right around what we expected. Then the service technicians came out to install the system, Ruben (Master Tech) and Raymond were very efficient.

They did the install, tested everything out and then trained us on how to use the alarm panel and the mobile app. They even cleaned up fingerprints on the attic door and on a few windows so they could put on stickers. Bottom line, this is why this company has been in business so long! Hats off to the team.

Just closed escrow on our palm desert home and had a new alarm system Installed by Desert Alarm and were amazed at how professional George and his staff treated us. Thank you's go out to Hector & Dylan (installers) and a special Thank you to Ruben (Technician) for being so patient teaching us how to use and monitor our new Ring Doorbell on our iPhones. Over the years we have had many homes using various Alarm Companies but Desert Alarm made us feel like family.they keep us safe! Sincerely,

Raul Mendez is always helping us when we need him, Very polite and respectful. Thank you Raul for always been there for us.

Desert Alarm Excellent Service. Highly Recommend. I recently worked with RAUL. He was Knowledgable, Professional, Patient, Kind, Respectful. RAUL's Outstanding Listening Skills took care of the problem right away. I can't say enough about this company & ALL the Employees who go out of their way, making my life Safe & Easy. Thank you, RAUL & Desert Alarm.