Easter's Lock & Key Service

"Fast, Dependable, Same Day Service".yeah, good luck with that. They claim to perform emergency services but apparently get too booked up to actually perform these services. I got locked out of my house and when I called to ask for their emergency lock out service, I was told "sorry, good luck!"

They was very nice and helpful. And answers all my questions. Even showed me how to put back on.

I have been in real estate for over forty years, and when I need a key made, or a lock re-keyed, I have complete confidence in Easter's. I have never had to return a key duplicate, and the prices and turn-around times are reasonable, and the staff are courteous, knowledgeable and professional.

Got a lock core re keyed and extra Keys, works great. Great place to get your Locksmithing done.

I'm satisfied with the services 've received from Easter's Lock. They are very nice and professional

RESPONSE TO OWNER'S POST, FOLLOWS MY INITIAL REVIEW This is the first negative review I have ever written. I'm usually one to give praise and credit for good service. I have used Easter's many times for keys and have always been really pleased with their employees and service. I've recommended Easter's to many of my friends. Never again! I called this morning at 8 a.m. when they opened, explained that my front door was stuck and I could not open it and requested their service. Cindy who answered explained they had a full schedule but they would fit me in and that someone would be there sometime during the day between 9 a.m. and 4 p.m.

She said the technician would call before coming so I gave her two phone numbers I could be reach at. I told her I would be home until 4 p.m. and would be waiting for their call. I rearranged my entire schedule for the day so that I could be home. It was 3:30 p.m. and I had not received a phone call so I call Easter's to make sure I was still on the schedule. Cindy told me no that I was not; that I had not called back to verify that I wanted Easter's to come out or not.

What I was hearing was unbelievable! Cindy made no mention I needed to call back to verify. My verification was speaking with her on the phone, giving her my phone numbers, and telling her I was fine waiting until 4 p.m. if necessary. She then told me someone could come out but I would have to be charged for emergency services. This was so not right.

She connected me to the owner/manager and he so much as called me a liar, saying he had two stories and he had to believe Cindy and what she was saying. Cindy is a liar! Someone messed up at Easter's and I will never trust that business or use their services again. RESPONSE TO OWNER'S POST: Dear Mr. Easter, Thank you. I appreciate your responding to my comments.

My interaction with Easter's on Friday was disappointing and frustrating. In the past, I have always had positive experiences with your business. When I realized I needed a locksmith, I knew exactly who I would call for the job and I had the utmost confidence that Easter's would come through. I was in shock and disbelief when toward the end of the day, I was told I wasn't on the schedule when it was made very clear to me the morning of my call that someone would be coming out that day and would call me when they were on the way.

What was most upsetting was that in trying to resolve the situation, I felt I was being dismissed and not being heard at all; and to add insult to injury, I was told I would have to pay emergency service rates if someone came out that day. Another locksmith closer to my home was highly recommended and they came to my house and took care of the matter. They provided excellent, prompt service at a fair price. I do appreciate my being heard and your acknowledging the situation. Thank you.

These guys are rockstars! We had a break-in and they were able to get somebody out to rekey within a couple hours even though they were booked. Highly recommend

Great service! The technician was on time, and fast. Was done in less than 30 mins.

I called on Monday for an appointment & was given an appointment for Tuesday, . Tech Jeff called to advise he was on his way. He was very professional and polite. Jeff did an excellent job & cleaned up. I am vey pleased with the work done. Jeff was very knowledgeable & took pride in his work. Excellent job done by Jeff.

Great friendly service. Would recommend Easters Lock & Security to everyone. Not to pricey either.

Easter's was so professional, provided multiple estimates so we could decide on the best option for our needs, and did the work in a timely manner. We feel very lucky that their solutions saved us so much time and money! I would definitely recommend them and would use them again if the need arises. Services: Security door locks, Install hardware, Installation

These guys are great. I had a mix of 18 simple "retail level" keys cut while I waited. You know, 6 of these (for a clubhouse), 3 of these, 2 of those, etc. The tech immediately went off and cut them while I waited and quickly checked me out. He was friendly and very professional. Each key operated smoothly in their respective locks. Have been going to these guy for years and they never disappoint.

My house sitter got locked out while I was away and I used Easters to let them in the house. They were professional and were able to take care of it the same day for a reasonable price. Because it was an emergency I had to use the first name I found and worried it'd be a huge emergency surcharge but it was very fair. A 2nd use to re-key all my locks.

Guy came out on the earlier end of the time block. Said he'd need to order parts but was able to find parts same day and do the install a few hours after the consult. I highly recommend them.

Excellent service the tech was polite, fast, and professional and mainly the lock was fixed will definitely use them again for lock issues.

The service was scheduled days in advance by First Financial Federal and they gave us two dates to come in for the box to be drilled. We were told to come between 9am and 12pm as that was the time locksmith would be at the credit union. I arrived at the earliest possible time and they said they didn't know when the service person would arrive.

I called Easter Lock and Services a couple of times to get clarification. No one could tell me anything. I finally earned he took a prior job and was serving that client in PA and when he finished he would come to FFF. He arrived at 11:58am. So yes, "technically within the service window." Many people, in addition to myself, waited several hours at the credit union.

When he arrived he was efficient. At the time the incident occured the lack of knowledge and unresponsiveness of office staff when asked when the technician would arrive for an appointment scheduled days in advance was underwhelming.

I am so happy with the quick and courteous service I received from Easter's tech Chris. He repaired my broken deadbolt on my primary entrance door and even took care of another issue on my front door. The price of repair was very fair. I also like that this is a FAMILY owned local business.

I use them for work and personal. They are professional and fast. I'm sure someone can go to other places and get a cutting machine to cut a copy of a key but I've had issues with those before and I'm not about getting locked out of my office or home. If you want more than one key or better customer service than a Vending Machine. Use them! I only took off a star as they are pricey.

These folks are very good at what they do. We have used them with both houses we have owned in Baltimore. They are professional when they come to your house, and they are professional in their store service counter. They are not the least expensive locksmith, but they are the best by far. We have used them for new deadbolts, rekeys and key duplication. I have no reservations in recommending them.

The service here was outstanding. I was glad that advance auto referred me to them for my car key fob battery. I would recommend for home security my neighbor used and very happy with

Im going to change my review to four stars. First thank you for the check! I changed my review not due to the refund but due to the prompt customer service. For taking the time to review my complaint and the swift action. That's what running a business is all about. Quality work and great customer service! Once again thank you!

I called to check about a spare key for my Tundra. I was told that I needed to come in so they could put my key in a fixture to see if it could be copied and also discuss "other options". When I got there the technician went in the back never touching my key. When he returned he said they couldn't make the key. When I asked about the "other options" he said there were none. Why waste my time on a 40 mile round trip when they could have answered over the phone? Easter's is totally incompetent.

I run a petsitting business and although I have my own key machine to make copies of regular keys, I go to Easters to make copies of unusual keys. They always make the best copies (the big chain hardware stores never make working copies) and they are very friendly. I highly recommend them!