Connect America Medical Alarm

My 92 year old mother tried cancelling her service and received a couple of harassing phone calls telling her why she shouldn't cancel. I live 2400 miles away from my mom and tried resolving the issue by phone. Each time I called I was told that the mailing label was sent. When I asked that it be emailed to me, it was but I could never open it. Dealing with this company was very stressful for me and my mom.

Had this service for my father (in his 90s) for over three years, paid everything on time. He now has full-time care, so we cancelled the service and sent the necklace device back to them. It's been four months, and the harassing phone-calls have been non-stop. They're trying to milk him / us for another three month period that we didn't pay for, because we didn't have the service. Do not use these guys -- they are rip-off artists of the highest order. Currently pursuing legal action against them. DO NOT USE THEM, EVER.

What a horrible experience. Got this for my mother who does not live with us, requiring her and my sister to install. Salesperson sold heavily on simplicity of installation and great connectivity. He was difficult to reach during the sale, then disappeared after the sale. The customer service behind this product is worse than the product itself. Extended hold times to get to anyone about setup issues, billing inquiries, etc. how on EARTH can you operate a company that is supposed to respond quickly to seniors falling and the like if you can't pick up a phone in a reasonable amount of time?

You can't. The installation was a NIGHTMARE, the first unit just screeched uncontrollably and scared the you know what out of my Mom. Second unit showed up and could not get connected. All the while they tried to get people to help them on the phone and wound up waiting on hold forever. They shipped a third unit but by that time I had contracted with Medical Guardian, who has a FAR better solution and OUTSTANDING customer service.

I am still fighting to get my money back, the latest was that they still had not received all of the systems returned back to them so that they could not cancel, then a 30 minute hold time, THIRTY MINUTES, to speak to someone about cancelling my account. If you are getting this solution for a loved one, I beg you DO NOT USE THESE GUYS. Your loved one will be in big trouble, these people literally have no company behind the product, no support whatsoever, they will not respond to any calls, your loved one will be in big trouble. Pay the extra money for Medical Guardian, or check out any number of other highly rated companies and solutions. These folks are horrible, DO NOT USE MEDICAL ALERT.

DO not under any circumstances use this company! Reporting to BBB. They take advantage of the elderly with their fraudulent billing practices. They acknowledge receipt of the returned equipment, and still bill our credit card! Gave a nonsense response of "oh you need to call us 2 weeks after we receive the equipment to ensure your account is closed" What? Question: under what circumstances would someone want the account opened after returning the equipment?" This company needs to be put out of business! Shameful

Absolutely terrible.my credit card was declined on the service.after trying to reach me, they called my mother who has mild dementia for authorization.when I complained the guy said there's no way he could no she has mild dementia---you think the fact that the credit card is not in her name and that dementia is very likely in the elderly population might have given him a clue?

He said, 'no.' I told him that was very convenient for a company that mostly serves the elderly. I'm not sure how they were able to get authorization from my mother for my credit card--I will be speaking to my credit card company. Then they said they would only give me half my money back. Ridiculous. Stay very very far away.

I worked to return the product to get refunded the auto billed amount for a second year. I waited on hold for 28 minutes on my second phone call, 11 days after sending the shipment back with their label. They had not received it yet from FedEx. They insisted that I had to call back a third time and wait on hold after it arrived in order to receive a refund. They would not issue a refund with the return of the equipment. This was company policy that the rep had to follow and a manger was not present to speak with.

I would give no stars if possible. My mother had a stroke and I was informed that she needed to have 24 hour care. So I contacted them to cancel her service and see about returning the equipment. I look at my statement for Dec and see that they have billed me. When, I contacted them about this, they stated that they had received the equipment in Oct. However, I should have called and confirmed that I wanted to cancel the service to ensure that billing was stopped.

They then told me it would be another 2-4 weeks to get my refund. None of this was told to me when I contacted them initially about needing to cancel. The address of where to send the equipment was confirmed.

Signing up and using the equipment was ok. Cancelling the account has too many hoops. Mom passed away and trying to cancel the account was not user friendly. They will only cancel AFTER the customer ships the equipment back AND they verify it has been checked in. I used USPS and it cost $23. USPS notified me that it was delivered so I called. Medical Alert said "it wasn't scanned in yet".

So moms account was still open unless I could provide a tracking number. I called back with the number and they will send a refund to moms debit card in 30 days. Guess what - moms card was cancelled when she passed.

After the death of my husband I returned the equipment and was told I would get a refund for the unused payment portion. First they required me to call back AFTER they actually received the equipment and started calculating the refund as of that date, not the date they received it. They said they sent a check but it never arrived. I have call multiple multiple times and have been told they would put a stop payment on the check and reissue it but it never happened. Today, 4 months later, they said they "denied" the last request for a reissued check because it was already sent.

No one called to say it was denied, it was just denied, When I asked to speak to a supervisor they said that was not possible and that he could no say that anyone would call me back. As far as I can tell, the company is a scam. I would NOT recommend them.