A1-Locksmith

They were polite, pleasant, intelligent, and technically proficient. The installation of our electronic lock was a simple, and he even helped with the app. It was a fantastic experience, and we are thrilled with our new lock!

I cannot say enough wonderful things about the service I received from A-1 Locksmith. I am a petsitter who got locked out of a client's home while they were out of town. I called A-1 Locksmith and Steven showed up IMMEDIATELY. I was genuinely surprised at the response time. Steven was super friendly and understanding. He gained me access. Made me 2 new keys and it didn't cost me as much as I have been told it would from other locksmiths, by at least, if not, more than $100. I highly recommend A-1 Locksmith and will be using them for any future access emergencies.

We had a fairly bizarre situation where our deadbolt broke while we were still *inside* our apartment, and for some reason it was jammed inside the doorframe and wouldn't come loose, so we couldn't exit our place. We called a few different locksmiths to try and figure out the issue, and Steven was far and away the most responsive (his rates were reasonable, too). He ended up suggesting multiple approaches for fixing the problem, and one of them ended up working. We would be glad to work with him again.

I absolutely recommend this business that is owned by Steven! I locked myself and was beyond stressed out. Beyond. He arrived within the hour. Very prompt. He was working with a very, very old lock. He has tricks because he has so much experience in the field of business. He knows what he is doing. He literally got the lock to open in less then 5 minutes with a trick he knows. It was amazing to watch! I will use him again in the near future. Thank you Steven for your expertise. Its appreciated.

Highly recommend! Helped me out when my bedroom door was jammed. Very professional, efficient, resourceful and easy to talk to. Come in quickly on short notice and very reasonable price! Basically everything you can ask for a awesome locksmith.

I had a great experience with A1 locksmith. Steven was able to come quickly to resolve my issue. The communication process was professional, patient, and nice. I would highly recommend him!

Replaced and installed one lock for our office and charged us 700+. We asked for how much the lock cost, but couldn't give us the answer as to why the cost for one lock is at $700 which doesn't make any sense.

Steven came within 30 min on a Saturday afternoon and unlocked the car in 5 min. He was wearing a mask and very pleasant to talk to.

Called them on a weekend because I was locked out of the house. Steve, the owner, was upfront about the price and there were no surprises. It took him a while to get here on the coast because of the weekend traffic, but he called a few times to update on his ETA. Upon arriving, he found out that the lock was a new un-pickable type, so he had to drill it. He also installed a new lock. He cleaned up the debris from all the drilling after he was done. He is extremely reliable, and very diligent. Highly recommended.

We got locked out of our house during the last PG&E power outage. Called Steve who was very courteous and communicative on the phone. He showed up a short time later and was able to get us back into our house even with our stubborn lock. Definitely recommend this local small business.

Share review Embed review Write an update Edit review 6/8/2020 Steve, the owner is an excellent person. He responded to calls promptly. He is the guy you want to hire to fix your key issue. He is so knowledgeable and know what he is doing. He is very patient, kind and helpful with your needs. His customer service is excellent. He won't just take your money without making sure your issue is solved. It's not easy to find a person like Steve who is so caring to his client's needs.

I would recommend to anyone I know for his service. He is not the kind of person who just want to make money but didn't care about customer's satisfaction. If there is a 7 stars rating, I will definitely give it to him.

I used A 1 locksmith @ my home. Steven Gray was very professional and did a great job at a great price

Total rip-off! Beware. Be sure you ask them to explain their (ridiculous) charges before they start working.

$1,300 to rekey 4 doors. Steve said it took him almost 5 hours, which is impossible. It should take no more than an hour to do this work. Even at that price, he didn't ask what color locks we wanted and installed a hodgepodge of colors. The door in the bedroom ended up with an illegal lock (without a handle). Tried calling him to discuss the pricing and the poor quality, but he went radio silent.

Steve is amazing! I called on a Saturday afternoon needing assistance ASAP. Steve was kind enough to come within 15 minutes even though he had previous plans. He cares about his customers and loves what he does. My lock was a bit unique and Steve was determined to find a solution and did. He is a wealth of knowledge and did the job with an up beat attitude the entire time. If you have lock issues you need Steve!

I think they closed. Called so many times with no answer. A little worry about them. Still give them 5 star just be nice. And Steve was pretty nice on the phone with me during the first few calls. Called last week set a schedule but didn't come. Told me to send email quote never did. Understood holiday season. Went to their location yesterday. No people.

It's an old garage and a 40 years old work truck outside. Good luck to Steve. They will have huge opportunity for business because Facebook new building is right in front of them.

So I can't say enough positive comments about A1 Locksmiths. Called on Sunday because the front door handle broke. We could not use the door! I texted him pictures of the handle and he said he had the same one in stock. So on Monday the owner of A1 Locksmith came and fixed the handle. We now can feel secure leaving our house. He was on time and had to make a trip back to get another part. Felt he charged a reasonable price and did a very good job. The door closes much better and the handle feels very secure.

Steve was great. He arrived in the allotted time that he said he would and quickly had the lock unlocked. His manner was very calm and professional which I appreciated. Plus, the lock looks and works just like it was never "picked." I have no concerns over the integrity of the lock and feel safe. I would call Steve again should I ever need locksmith service in the future.

I locked myself out of my apartment on a Sunday (sad face). Called A1 & someone answered immediately and was at my place in 45 minutes--as promised. The locksmith was friendly and professional and moved fast. Turns out he had to drill the lock, as my previous lock was new and couldn't be picked. Throughout, he explained the cost to me and gave me options.

I decided to have him replace the lock completely, as I am not very handy. The whole thing was pretty expensive, but I knew it would be, as it was Sunday morning & overtime rates kick in. Many services aren't even open on Sunday. I feel like A1 was upfront with me about their cost. If you want efficiency, skill, and professionalism, you get what you pay for. I definitely recommend this locksmith.

I really don't recommend this terrible service to anyone. Forgot the key inside my house and called this service for help. But he didn't help anything, either opening the front door or the back door. Highly doubt his professional skills. Even worse, he charged me $120 for just coming here! Tried to argue with him reasonably, but he didn't listen at all. I had no way, but paid to let him leave. I usually don't leave bad reviews. But he really made me feel upset.

Don't call this place & ask Steve to replace your keys. He'll rip you off. I trusted the reputation here & saying all good about him. I called him on Friday & set appointment on Monday 7pm since service hours is till 9pm. He called on Monday 7pm said that he'll charge me overtime if I insist him to do that time. So I rearrange to next day, around 11:30am.

But he showed up 2:30pm, without any apologies. He did jobs & had my credit card #. Next day, invoice & charged notice came. He charged $175 for rekeyed x 5, $16 for copies x4, $150 for one hour labor. On top of that, he charged me $80 for " Service call". What is service call? Then add up to $421 plus sales tax $40. Total $461. I emailed & called him for inquiries without response. People shouldn't treat others in this way. Be careful with this guy.

Steven was super duper helpful when the trunk of my 17 year old Jeep was jammed. He worked on my car after normal working hours and did the job quickly & thoroughly. It was nice to call someone who was understanding and who listened to my situation. Would highly recommend giving him a call before anyone else! He's great at what he does.

Steve was the best locksmith I have had to call by far, and because of my job I've had to call many. He got to the house I manage quickly and opened 3 closet doors so fast it amazed me! I've had other locksmiths take 45 minutes just to open one door.

Thanks goodness for A1 Locksmith! They were open on Sunday when others weren't and they arrived within the hour to help unlock our front door. Our door is also quite tricky as the lock is very old, but Steve still managed to get us in without damaging/drilling the lock. Thanks for the great work :

Steve has helped me probably too many times to count. A Yelp review is long overdue for him. When I was 18, locked my keys in my car, and had to be in class within an hour, Steve came to my rescue, and he had everything with his since he has a mobile van too. He helped me re-key my house after a break in, and even helped re-mount the doorbell that had been knocked out of the wall. Two thumbs up! Only locksmith in the bay you need to know.

We have an office in Burlingame and one of our doors was accidentally locked by the janitors during the night. Guess what? There was no key available and we couldn't help our customers! I called and spoke with Steve, the owner of A-1 and after explaining our predicament he was kind enough to prioritize us first and come right out. Steve had the door open in literally less than three minutes.

No damage to the door, no need to replace the lock. Of course he used tools that I would have no access to and frankly would not have even known existed! I can't thank him enough for prioritizing our situation first, he even accepts payments by Square with was very convenient for our business needs. Just the fact that Steve is savvy enough to squeeze in an easy job before moving on to set appointments earned three stars in my book. His demeanor and kind attitude earned him the other two. Definitely recommend.

Review is on the following: customer service, speed of service, price of service, overall experience Customer Service: I called to request pricing, but did not leave a message after a few rings. I received a call back within 2 minutes asking if I had any questions. that has never happened! Furthermore, Steve (owner) drove to me. I did not know he could do that, but he does, and he was able to waive the fee as it was on his way. that was extremely generous of him!

Speed of Service: Upon speaking with Steve, he was able to come by the office, check out the keys needing to be copied and provide an estimate all WITHIN 10 minutes. all of this; I did not have to leave the office building! Price of Service: Fair pricing for high-security key replacement Experience: GREAT! If I EVER need keys, I am going here!

Got locked out of my car after class and he came over pretty quickly. We spent the first 5 or so min trying to get into the passenger door when I realized that the only door with an electric lock (was trying to open the window switch) was the drivers side haha. He was pretty chill about it.

I just got my drawer safe! Thank you A1 for sending it so fast! I can't wait to install it. You guys did an excellent job packaging it and it looks heavy duty! just what I wanted! Thank you very much! I'll be sure to order my next gun safe from you! I really appreciate your fast response in shipping. It only took a week. You guys get 5 stars for being so prompt and efficient, not to mention the great quality safe I got! Thanks again! I would highly recommend you to anyone! GREAT JOB A1!

I just bought a house and asked Steve with A-1 Locksmith to make a house call to change out all the locks. Steve was perfectly punctual, arriving at our designated time. We reviewed my needs. He fulfilled them exactly as requested. He also assisted in repairing some damage to one of my doors. Anytime someone comes out to make a housecall for any service, you expect to pay a premium.

The service was not cheap, but it was more than worth it. Steve decided to take things to the next level. While he was there, without me asking, he helped out by helping reset the dead garage door and also helped do some basic rewiring of some poorly laid cable from the previous owner. All in all, a perfect experience. I will be using Steve for any of my future locksmith needs. And maybe even garage door needs!