Orion Security

They have good way of reception and the recruiter is a matured and well experienced man who deserve the post.

This Company is a joke they let their security guard talk to people and yell and get loud and all we did was ask him to move his "supervisor" Orion car he was in a "No Parking" stall in-between two handicapped spots one of the handicapped person could not get in their car. My dad who was in one of the handicaps could not get in the car my dad then came upstairs and ask this guy nicely to move his car so he can get in and go to work the guard got loud and said F*** you you respect me my dad had came upstairs and me and my mother went down and asked him to please move his car so we can get out he then started yelling and cussing and use racist slurs toward's us i recorded the whole encounter. the guard said i don't give a fuck fuck all of ya'll i am trying to do my fucking job not come in here with all that bull shit fuck all of ya'll it's a fucking parking spot shut the fuck up over a parking spot it's a fucking parking spot you white mother fuckers trip off every little thing they should of left you motherfuckers in the cave.

The owner of the car said there goes your job he said i don't give a fuck bitch i don't give a fuck learn fucking manners fuck all of you white bitch's stupid bitch he said fuck cops i hate cops he then told the Tenant that she is the ugliest fucking human he has ever seen in his life god should of left you in the fucking cave why her daughter was recording him he said that it is not gonna do shit the Tenant said that Shannon and Joe would love to see it he said so fucking what i don't give a fuck about this job you stupid bitch the Tenant had told him i am blocking your car he then said shut the fuck up that is Shannon and whoever's car.

The Tenant said i am blocking it and went outside and why they were outside waiting for the elevator to go to the parking garage the guard had ran up to the window and said boo bitch. The Tenant's had then went upstairs to call the police the police dispatcher had asked the involved party to wait outside downstairs for a police officer. The Tenant and her daughter had gone downstairs to do so and when they came out the elevator the guard had said "what the fuck do you want now bitch" they had said that they are waiting for the cops.

During the time the Tenant was upstairs calling the police the guard had moved his car in to the red lane outside after Tenant and her daughter were outside he grabbed his jacket and car keys and came outside yelling and telling the Tenant and her family they are a ugly ass family and that the Tenant is a "Cheddar bob Bitch " and that Tenant is a lame excuse of a human being bitch the Tenant's husband had told him that his language sucks the guard then told him to shut the fuck up then the Tenants husband said why should i?

The guard said shut the fuck up bitch you ugly white son of a bitch you have no nuts you coward ass bitch. The guard how then got in his patrol car and had left his post at 7:57am he was still yelling as he was driving away. The Tenant and his daughter remained outside to wait on a Police officer to come out. Two Officers had arrived and saw the video and wanted to talk to the guard but the guard had left before the officers had arrived on scene.

The officers watched the video's and said that was not ok and that the Guard was in the wrong they said here is my card also bring this to your manager's attention. The Guard had also told two other tenants that he is from the "hood' prior to this. I Could not post the video this was screenshots from the video.

I worked there as a security guard. It wasn't the worst place I've worked at but it wasn't far off. So many guards who don't speak English work there. Lack of communication from management was always an issue when I was at Orion but was more noticeable post 2018. The comment posted by "Delicia Ortega" is SPOT ON.

This company provides security for our apartment complex. The security guy name is haman and he is very professional and respectful. He deserves a raise.

We always had parking issues in our HOA because people were parking anywhere they wanted. I'VE finally made a decision to hire a Orion Security to enforce our parking rules. After two weeks we already have seen the parking problems going away.

This company has been providing for the apartment complex on Hillsdale for 5 years. Their security officers have been very professional and helpful. Thanks to Orion Security our community has been very safe.

Great service. Great customer service. Account representatives are attentive. Overall great service, I would highly recommend.

Critical: Professionalism, Quality, Responsiveness, Value Never shows up to complaints at my apartment complex. I've called multiple times over the course of two weeks and nothing ever gets attended too.

My business had a fantastic experience working with Orion Security. They were professional, flexible, and truly partnered with us to customize a solution for our needs. Thank you for the excellent service!

Orion Security is a family owned company that has been serving Bay Area community for 41 years. If you are looking for a good quality security service this place is your to go place. They provide all kind of security services from A to Z.

We hired this company when shelter in place started. Our office is in Palo Alto and their patrol officer checks on our office 4 times a day. He is doing great job and we feel assured while we are all irking from home and the office is closed. Very happy with them.

Horrible service I call them for some information and I received the worst customer service from Juan. Horrible, Horrible

This company service our home owner association and I am the manager at this place. their guard is very nice and professional. Our community is happy with their service. I can see him all night driving the security car with amber lights on which it makes all feel really safe.

We are living in a challenging neighborhood and Orion provides security. It is a very big complex, the other night our neighbors were being inconsiderate and were playing very loud music. I called their office at 1am and they answered the phone, I told them about the problem and they showed up right away and asked our neighbor to stop the loud music. They are very responsive and good.

My experience for the last 17 years that I know the workers very professional and also Joseph his the best. Very nice with good communication respectful guy I ever meet. He knows what to do and how to do well done his job. I highly recommended this place if any business and places needs security officers thanks for the service you provide.

I am a current employee here. I would like to share my experience at this company. It saddens me that so many bad comments have been submitted for Orion Security. I was shocked as I was reading through. In the time I have been working here Yosh G. the owner, has been nothing but kind and considerate. He sat me down the first week of employment and told me that he values his employees and wants everyone's work to be fairly compensated. Yosh told me he used to be an officer making 4$ an hour and built this company from the ground.

Many of the core staff has been here for 10-25+ years. This is a sign, as an employee, that I had entered in a healthy supportive work space. I am absolutely satisfied here as an employee and wanted to share.

Where I live was using Allied and we always had issues with people breaking in to cars and stealing stuff. I go out there and I could never find our guard and when I called their dispatch they were giving me runaround. Since the management hired Orion I actually see our guard and safety has improved and the tenants are very happy.

Decent company. Dispatchers very people-oriented, officers are reliable, management leaves a lot to be desired, little to no people skills. Undermining is unacceptable and karma is a real thing.

I had a prowler in my backyard and called the police right away and they came out. The next day I called my HOA to inform them and ask about our security. They referred me to our HOA hired security Orion. I called Orion to let them know about the incident and ask about their patrols. The lady I spoke to didn't care about tne prowler she didn't ask anything about it.

She then told me for their security she cannot tell me when they patrol our neighborhood. What about our security? Hello! I. I have never seen the security patrols, but I do know people they have given parking tickets to for not having parking permits. So I guess they are just parking enforcement and do nothing for resident security. Its a waste of HOA money.

We've been hearing a lot of stomping at 10pm onwards from the apartment above us and we've been trying our best to be considerate at all times. Lately we can't really stand the loud conversation and stomping to a point where it will woke us up at 1-2am. As pe our Apartment, we have to call ORION SECURITY for any concern since the leasing office is only open until 5am Monday to Friday.

We were able to call the Orion once and it was a smooth call, the operator was professional in handling our concern, and now that we experience twice this other operator seems to us she doesn't like her job. She's arguing with us and telling us to report it in leasing office even if we told her that we already mentioned it to them, it's just its late already and office is now closed.

Why hire these kind of people? She even hang up on us! -I wont reply a long comment to this. No wonder why you have bad reviews. From operator to whoever you are commenting here on my review. Kudos! For the bad reviews.

One star is a joke! ZERO stars! I have lived in the same apartment complex here in Belmont for over 5 years. I was legitimately parked in my own parking space and Orion decided that I was parked in a construction zone. The fluorescent yellow signs posted everywhere say NO PARKING UNTIL AFTER 3/16/18. Today is 3/29/18 but they decide to call and have my car towed.

They admitted to being stupid and wrong so they had to pay to get my car out. But, it did ruin my morning as I missed a half day of work. It is very common for these tow yards to give cash kickbacks for calling in a tow. Probably what happened here.

I've lived in apartments in the Bay Area for almost ten years. We always cycled through security companies. I won't name all the companies I can't stand working with, because that's a little tacky. But I will say, that overall I think Orion is probably my favorite. Three apartment complexes that I've lived at have used Orion and I never had an issue with them.

The guards were always polite. Even helping a single girl like me carry a 20 lbs tote of cat litter up to the second floor in the summer. I think the only time I can remember having an issue was when I was parked in the managers parking spot one night, after being given permission by the manager. The guard asked me to move my vehicle. I was pretty annoyed but I moved it.

It was almost midnight so neither of us wanted to wake the manager up to confirm that I was okay parking there. The next day he was told by the manager to let me use the spot for a few days and he apologized and it never happened again. That was also his first day on patrol at that location so it was an easy mix up. Even then, they handled it pretty well.

Every other time I've ever needed something or had concerns, their response time was always quick and they were always courteous. Last night they even came back after having just left my parking area, because I called in some suspicious guys walking around looking inside of cars. I mean, they're not driving dodge chargers or anything but somehow they managed to speed back and scare those guys off the property.

It made me feel a lot better knowing they have the same sense of urgency when it really counts. The staff that answers the phones are always helpful and really do a great job of collecting information so they know exactly how to help me. Thanks Orion! I'm glad you guys are around when I need you!

Technically this review is for 0 stars. I got a parking violation from them that stated I had been parked there for 3 days. I had only been parked there for 4 hours. I drive a gray Honda Civic (very common car) so I understand that it's easy to get it mixed up with other similar cars, but shouldn't they be taking plate numbers down as well? That's Security 101 right there.

When I called their "customer service" line (which is clearly an oxymoron because they did not provide any service whatsoever) I was put on hold for 20 minutes, only to be told that they did not have the housing area's parking information on file so she couldn't help me. You would think that their main office should have that sort of information, but the representative was either untrained or simply refused to do so because she's terrible at her job.

Clearly from top-to-bottom Orion Security Services has untrained employees that have no idea what their doing. This company is the textbook example of "the blind leading the blind."

No, no, no.and NO. We currently live at an apartment complex that contracts Orion Security (the Esplanade) and for the first year, they were great! We saw a patrol officer walking around, doing drive-by's, basically making their presence known at least every other hour. January 2016 is when everything changed. No more patrols. Period. They agreed to lock the pool at 10PM every night and that's no longer happening.

As a result of this company NOT doing their job, our car gets broken into while on apartment property during the time that Orion Security is contracted to patrol. And the incident happened within 2 hours of the start of their shift. We live downtown at a pretty upscale apartment complex - I'm sure there are people always watching and waiting for the opportunity that Orion Security's lack of follow through has presented.

We decided to stay out all night and we finally did see Orion Security.they were patrolling the newly acquired apartment complex across the street (Mio Apartments) and never even bothered to drive through the Esplanade. It seems Orion Security will provide you the best possible service.until they acquire a new contract. They are also extremely rude, dismissive, and unprofessional on the phone WHEN they finally do answer and IF you can speak to them long enough before they hang up the phone in your face. We are strongly considering moving if our apartment complex does not contract a different security vendor. Why pay for a service that isn't being rendered?

They were hired by the apartment complex I used to live at. I found them to be polite and professional with a good attitude, and I would stay up late on my balcony and watch them drive through the complex a few times at night checking the pool and the the doors and gates. They did their job very well.

I have the unfortunate opportunity to have this company patrol my area through an equally terrible HOA. My fiance parked in the tenant parking for a bit over 48 hours and her car was towed. When we went to get the vehicle out of the tow yard, there was a tag on the window which read "exceeded 14 days, subject to immediate tow. V Doan". Another time my fiance parked her brand new car (different than the one towed) for one night and the next morning there was a tag which read "exceeded 14 days, subject to immediate tow. V Doan". Luckily the neighborhood is in Palo Alto because if we really needed security patrolling the area, this company only zips through at 3am to issue false parking infractions.

I actually give zero stars because of treatment i received when called in to give them business for one of my events. They did not offer me any solution but to tell me that all their management was on meeting. I guess meetings for this company is more important that customer service.