Eastern States Sentinel Alarm

I would like to thank Peter in Customer Service for addressing and resolving a problem with extended time needed for a service call. Both Peter and Jason, the technician, were friendly and professional in dealing with the issue. Thank you Amherst Alarm for making customers feel like a priority!

Very good service! Thank you! I forget his name. I'm sorry. Pfannenberg repair, please look up service person. Very professional and kept me informed.

I had some concerns regarding my alarm system at an off site location. Spoke with Peter in service a couple times about it. He was very polite, knowledgeable, and willing to spend the time and go into details with me. It was greatly appreciated. He's an excellent representative for Amherst Alarm. Service: Installation

Jessie is hands down the most knowledgeable, efficient, accommodating, polite, kind, conscientious, expedient technician. Jessie is the epitome of a consummate professional. He deserves a bonus and promotion to lead technician. So glad we met Jessie.

Highly recommend Amherst Alarm - just purchased/installed a home alarm system and from the first phone call to a couple follow up items post installation they excelled with customer service. Tom offered practical options specifically suited to my home, professional and not pushy. System is easy to use with customizable options. Very happy with my choice!

Zachary was prompt courteous and professional. He explained everything that was causing my issues and proceeded to rectify the problem. I'm very happy with the service provided. Would highly recommend this business for anyone considering an alarm company in the WNY area.

Zach provided us with service that was way above and beyond. Other service people would not do what he did. He made sure that when he left all our problems were addressed and we are grateful for him. No short cuts or its not my job. He fixed what we needed fixed and it was done professionally, perfectly, and neatly. Zach respected us and we have great respect for him. Also, I had service by the same company for a different issue and, again, excellent service was provided. You can't miss with Amherst Alarm.

Poor support. Installed furnace alarm with package. Furnace died while we were in Florida. Found Water Pipes had froze when we turned water back on. Fine print on REVERSE of Contract states only responsible up to $250. Even if NEGLIGENT & AT FAULT. We also DID NOT Have CABLE for internet. Still pics ONLY & at Night, USELESS! Knew we had cats. Motion Sensors USELESS when AWAY.

We have our home alarm system & our central vacuum system through Amherst Alarm. They have always been very accommodating. Customer service has always been very professional & responsive. Hunter has always gone above & beyond with our vacuum system. It's all so appreciated!

We had a great experience with Amherst Alarm's technician, Dan. He adjusted our camera system and did a check on our alarm system. Dan spent a lot of time to thoroughly explain everything to us. We appreciate his professionalism, and would highly recommend him and his company to anyone looking for alarm services.

I have been a client of Amherst Alarm for almost 25 years. They installed my original system and a few upgrades over the years. They are always respectful of my needs and don't try to sell me things I don't need. Technicians are knowledgeable and tidy about their work. I live on the border of two towns and the city, and it is a comfort to know they are local, and can appropriately dispatch the correct services when needed. Do not hesitate to engage their services, after all this time I still think they are the best at what they do!

I bought a new business in Buffalo in September 2018. Amherst Alarm Inc. is already servicing the business. I have since added many new features and services to my alarm and security system. Amherst Alarm Inc. has been with me all the way. Both my sales person, Barb, and my technology wizard, Dan, our fabulous to work with. I feel like they have my back!

Very easy to work with, glad my home is safe and secured! The salesman did a great job of walking me through everything and the installer came to my house on time, and was quick and efficient.

BUYER BEWARE I have been with Amherst Alarm for almost 25 years. Over the 25 years I have watched their customer service slowly deteriorate and today it looks like they have hit the bottom. Technology like NEST has eclipsed the value that Amherst Alarm once provided and their lack of customer service or concern for the customer should make any perspective or current customer think twice. They will NOT be there when you need them. Customer Service Rep just hung up on me!

Very frustrated regarding service after the sale. Numerous phone calls go unanswered and/or the people we speak to promise to get back but never do. Our office system requires an upgrade to use remote features, you would think that would be a no brainer but no one on their end seems to know how to follow through. I have a Sonitrol alarm system installed at home which has been upgraded several times over the past 20 years and they have always been very responsive and the upgrades seamless.

I chose Amherst Alarm because other tenants in my office complex were already using them which is now a decision I have come to regret. Peter Accetta MD Orchard Park Dermatology