At Amherst Alarm, we have been committed to providing the highest quality security products and services for home and business owners in Western New York since 1984. Our 24-hour alarm monitoring services are backed by our highly trained dispatchers who are prepared and trained to react in all situations.
Amherst Alarm is proud to only employ dispatchers who meet extensive criteria for competency and undergo a rigorous training program. Amherst Alarm has been ranked 66th overall by Security Dealer Magazine, the number one security industry magazine in the country.
Amherst Alarm is proud to only employ dispatchers who meet extensive criteria for competency and undergo a rigorous training program. Amherst Alarm has been ranked 66th overall by Security Dealer Magazine, the number one security industry magazine in the country.
Follow us
Services
On the outside, a home may appear to be a little more than bricks and mortar or the lumber and siding that go into its construction. But on the inside, it is inhabited by our most valued loved ones and possessions along with the traditions they encompass. Today it is becoming more and more of a tradition for families to turn to Amherst Alarm for one of the most advanced home security systems available.
The process of choosing a company to provide business security protection can be a difficult one. After all, with the protection of property and life safety at stake, there should be little left to chance. Amherst Alarm provides you with the power, capacity and versatility to satisfy virtually any installation requirement from small businesses to large commercial and government establishments.
A monitored alarm system keeps your home, your business, your belongings, and most importantly, your family safe and protected. Amherst Alarm is proud to have its own Monitoring Response Center right here at the headquarters in Amherst, NY. Amherst Alarm continues to uphold the TMA-Five Diamond Certified Central Station designation.
The smart home - once a hi-tech dream - is now an affordable reality. With the right technology choice, smart home solutions can deliver real value and help make your home safer, smarter and more efficient. Whether you are around the corner or around the world, ANET 24 lets you control your security system from any computer or your mobile phone.
Reviews (19)
Carol Fitscher
Feb 18, 2022
Laura Chasalow
Nov 11, 2021
Scott Kreher
Oct 07, 2021
I had some concerns regarding my alarm system at an off site location. Spoke with Peter in service a couple times about it. He was very polite, knowledgeable, and willing to spend the time and go into details with me. It was greatly appreciated. He's an excellent representative for Amherst Alarm. Service: Installation
Summer Halftown
Sep 05, 2021
Summer Halftown
Sep 01, 2021
Patricia M.
Aug 21, 2021
Highly recommend Amherst Alarm - just purchased/installed a home alarm system and from the first phone call to a couple follow up items post installation they excelled with customer service. Tom offered practical options specifically suited to my home, professional and not pushy. System is easy to use with customizable options. Very happy with my choice!
Jessica Gallitto
Jun 23, 2021
Shrini Mukkamala
Feb 08, 2021
Gary Praetzel
Jan 27, 2021
Zach provided us with service that was way above and beyond. Other service people would not do what he did. He made sure that when he left all our problems were addressed and we are grateful for him. No short cuts or its not my job. He fixed what we needed fixed and it was done professionally, perfectly, and neatly. Zach respected us and we have great respect for him. Also, I had service by the same company for a different issue and, again, excellent service was provided. You can't miss with Amherst Alarm.
Kathy Dubill
Jan 19, 2021
I was having an issue with my motion detector. Jesse from the tech support came to my house. He was prompt, very friendly and resolved my issue in a very reasonable amount of time. He was very knowledgeable and reviewed the system with me. He was able to install an additional motion detector while he was here. I had a great experience and would highly recommend Jesse with Amherst Alarm. Very happy and satisfied with Amherst Alarm.
Sandy W.
Dec 30, 2020
Poor support. Installed furnace alarm with package. Furnace died while we were in Florida. Found Water Pipes had froze when we turned water back on. Fine print on REVERSE of Contract states only responsible up to $250. Even if NEGLIGENT & AT FAULT. We also DID NOT Have CABLE for internet. Still pics ONLY & at Night, USELESS! Knew we had cats. Motion Sensors USELESS when AWAY.
Jill Wilkinson
Nov 08, 2020
Deanna Cotton
Sep 24, 2020
Husband Leo Ice Germanovich
Jun 05, 2020
We had a great experience with Amherst Alarm's technician, Dan. He adjusted our camera system and did a check on our alarm system. Dan spent a lot of time to thoroughly explain everything to us. We appreciate his professionalism, and would highly recommend him and his company to anyone looking for alarm services.
Donnamarie Karczewski
Feb 19, 2020
I have been a client of Amherst Alarm for almost 25 years. They installed my original system and a few upgrades over the years. They are always respectful of my needs and don't try to sell me things I don't need. Technicians are knowledgeable and tidy about their work. I live on the border of two towns and the city, and it is a comfort to know they are local, and can appropriately dispatch the correct services when needed. Do not hesitate to engage their services, after all this time I still think they are the best at what they do!
Deborah Kanner
Dec 08, 2019
I bought a new business in Buffalo in September 2018. Amherst Alarm Inc. is already servicing the business. I have since added many new features and services to my alarm and security system. Amherst Alarm Inc. has been with me all the way. Both my sales person, Barb, and my technology wizard, Dan, our fabulous to work with. I feel like they have my back!
Nick P.
Nov 25, 2019
Carl F.
Jun 04, 2019
BUYER BEWARE I have been with Amherst Alarm for almost 25 years. Over the 25 years I have watched their customer service slowly deteriorate and today it looks like they have hit the bottom. Technology like NEST has eclipsed the value that Amherst Alarm once provided and their lack of customer service or concern for the customer should make any perspective or current customer think twice. They will NOT be there when you need them. Customer Service Rep just hung up on me!
Peter A.
Oct 05, 2018
Very frustrated regarding service after the sale. Numerous phone calls go unanswered and/or the people we speak to promise to get back but never do. Our office system requires an upgrade to use remote features, you would think that would be a no brainer but no one on their end seems to know how to follow through. I have a Sonitrol alarm system installed at home which has been upgraded several times over the past 20 years and they have always been very responsive and the upgrades seamless.
I chose Amherst Alarm because other tenants in my office complex were already using them which is now a decision I have come to regret. Peter Accetta MD Orchard Park Dermatology
I chose Amherst Alarm because other tenants in my office complex were already using them which is now a decision I have come to regret. Peter Accetta MD Orchard Park Dermatology
