SAFE Security

Wilfred & Thonee from AAA home security got to my house in a timely manner and was very helpful & was able to get every done in no time thank you both

Pat Ivey was my technician and he was very informative, professional, and his work was clean, neat and worked great. I recommend him highly.

Our technician Wilfred was vary professional and knowledgeable. He helped us set up our motion sensors in the right locations that way we can maximize the inside of our house for full protection in case of a break in. I was very impressed and I highly recommend him as an installer. He explained the main key pad vary well and made it easy to understand.

Wilfred and Tony were awesome! Professional, knowledgeable and personable. Made this a fabulous experience for me!

Ezra Holmes arrived at our home at 8 a.m. to install a home security system, and worked steadily until five o'clock. He was masked the entire time, very personable, and patient with the challenges of our new-to-us home. He was also patient with my husband who insisted on helping;- Ezra obviously knows what he is doing - his placement of cameras and motion sensors was spot on.

He made sure we knew how to use the system before he left and I have no doubt that if we have issues he will be responsive. It is just part of his nature - he obviously takes pride in his work.

Kei Harris was fantastic! So professional, personable and an excellent representative for A3 Smart Home. Kei was a good listener and he went above and beyond to ensure that our alarm radio situation was fixed and that all was updated. I wish all the repairman who have come out to make repairs were as nice to work with as Kei is.we will definitely stay with A3 Smart Home because of Kei's excellent customer service!

Trevor did an awesome job setting up our security system. Trevor took the time to thoroughly explain everything.

Kei Harris did a quality update ( was 3G) of our home security system with new panels and wireless sensors. Kei is very knowledgeable in evaluating our system and recommending the required upgrades. His workmanship was first class and also very good in providing operator instructions.

We had problems with our control panel after our initial install. Was able to get a appointment for the next day to check system. Brandon was very personable, came in with mask and shoe covers. Diagnosed the issue and repaired the problem. He was neat and efficient. Thanks for the service. Glad we picked 3A Smart Alarm. Ben

Ezra did a wonderful job, he was very nice, polite, patience and efficient. I 'm glad we have the A3 service, it's great.

Our tech Kenzo was professional, kind, explained everything before he started, showed us how to work everything when he was finished. He really went the extra mile to make us feel good about our purchase. He was great. I'd recommend Kenzo and A3 Smart Home to anyone!

Ying Chang did a great job upgrading my A3 Smart Home alarm system to work with the new 5g system

Once again a3 Smart Home passed with the worse customer service. After taking time this Morning for A3 Smart home to install camera he came and told me its raining and he can not do it and he's the best they have LOL. Why he just did not call to cancel total waste of time.

Wouldn't recommend them as all. Got a alarm system from them last Month and all I having Issues after issues management are very unhelpful and unfriendly. You have to call and be on hold for long time to get service even had a alarm once and no one responded to verify if it's real or false alarm luckily it's was false but if it was real emergency it would be bad since A3 did not even follow up. Shopping for new company if they can use same system since it's already installed at my house.

Just had Cesar and Isiah complete the installation of a video doorbell and inside camera today. They are talented and experienced and knowledgeable with regard to the AAA smart home system and did a really great job today.

Two thumbs way up! Above and beyond service performed by Philippe F. He cared about every detail and took his time to make sure we were satisfied. Professional service all the way through. I haven't felt safer. Thanks a lot! Shout out to Yang for coming through to help install everything.

Love the service and very professional outstanding would recommend them anytime to all family and friends. They answer all my questions and they are very helpful. Justin and Doug are very outstanding workers.

Excellent service! Blong, Philippe, and Brandon were the best. They were professional, fast, and very accommodating. They took their time when it came to showing me how to use my new system and walking me through all of the features. Very satisfied with their service and their attentiveness.

Thanks to Ezra and Billy who are very professional and friendly to help us install and explain how to use the systems. Will refer business to A3 for sure. Thanks.

First of all, I had been a customer for 15 years when they notified me that my equipment no longer would work with their system. They were supposed to put in the new compatible board at no charge. Instead, they charged me $500 on my auto pay. I spoke with their customer service team on at least 7 occasions - always promised a follow up after they looked into it.

I NEVER was refunded and I NEVER got a follow up call. I finally just gave up because my time was more valuable. Now, I just called to cancel my service. I was informed that even though I am NOT under contract with them, it will take up to 30 days for their customer service team to cancel my service and I will continue to be charged for service that I am not using for those 30 days.

What company takes 30 days to cancel a service and doesn't at least prorate from the time you cancel? It's a shady excuse to keep even more of my money. If there were negative stars, I would give them.

Ezra Holmes installed my system and he was great. He was on time, very professional, knowledgeable and answered all my questions. He walked me step by step through the process ensuring I knew how to use it and verified that everything was working properly. It was a great experience.