Fleetwood Lock & Alarm

Fleetwood is responsive, professional and actually REALLY KNOW what they are doing. I've worked with Mike and Paul on the phone on two separate occasions and they really look at the problem and see if they can solve it. No BS, false promises or ineptitude. I have wasted my time with other lock/key smiths who break locks instead of solving the problem.

These are definitely my go to people. Worth the money for reliable and professional service. Angelo came by our house and explained the issues and resolved the issue to the best of his ability even though manufacturers sent wrong parts.

If you live anywhere in lower Westchester or the Bronx, these are your guys. They did an excellent job putting in a new door and lock for me. I also recall them doing work years ago for a family member's garage door - still functioning great to this day. I initially spoke with Mike over the phone and he was very friendly. Adam and Angelo came to do the initial assessment, they were likeable and professional.

I learned that installing a new door is NOT trivial, it takes real craftmanship to do it the right way. Adam and Angelo are the real deal, they did a superb job. They really took their time to shim around the door so it fit squarely in the frame, it was plumb, and closed tightly (great for acoustics and energy efficiency). They clearly CARED about the quality of their work - which again as excellent.

I am very pleased with my new door. It is fire safe, functions smoothly, and the aesthetics turned out great as well. The area is lucky to have such a great family owned business like Fleetwood Lock - I give them a 15 out of 10.

Worst locksmith ever! Put locks illegally on my business and, are just in general complete dirt balls. I am going to pursue every legal action possible against Michael Rosenzwieg and, Paul Romano as these two are the most dishonest excuses for human beings I have ever came across. The guy Ray is a complete Cocksmith also. These guys are a bunch of CumGuzzling Cocksmith's.

Extremely professional, very skilled. Installed a complicated mortise lock within an hour with no issues. Had to drill a couple of new holes and filled the existing holes with wood chips. Painstakingly stained those chips to match the exterior and interior (2 different stains). Also fixed a door knob that fell out of a bedroom door within 2 minutes. Had been causing us problems for years. Wish all locksmiths were so knowledgeable, skilled, professional and nice. Michael was amazing. I have tried a few local locksmiths, and fleetwood is the best.

Great place for anything to do with keys locks or even advice on any locksmith concerns, I visited there on July 28, 2021 and I would highly recommend them, especially the two gentlemen that help me out with a Toyota Hilo key.

Really unprofessional. I could tell life was hard for them in high-school and there mothers didn't teach them much manners. They use your little platform to belittle people. Sorry your not doing something more important with your life but don't take it out on customers who are trying to support you. Learn to be professional or you will be in that little shop until you die.

I have dealt with Fleetwood Locksmith over several years and have always found them to offer an excellent service. They really took the drama out of a situation this morning. They were professional, prompt and kind. I would have absolutely no hesitation in recommending them to anyone. Kudos to Robert especially.

AWESOME! Words can not express how happy I 'am with there service. They are efficient, professional and outstanding. Matt and Ray were extremely helpful. THANK YOU SO MUCH FOR YOUR DILIGENCE!

They were great! Arrived on time and worked their magic. We had a deadbolt lock that just would not lock. We tried everything. Took it apart, swapped out the cylinder and still it would not lock. It was completely jammed up. We thought we would have to bite the bullet spend hundreds on a new lock and installation. But the guys from FLEETWOOD were able to fixed the existing lock and the cost was minimal. Thank you FLEETWOOD Lock!

Adam showed up on time and fixed the strike plate and door close issues in addition to changing the lock. He was friendly, efficient, professional and gave 100% great service. Even the guy on the phone who took my work request the prior day was super sweet and helpful. Professional and pleasant experience.

A friend recently made the HUGE mistake of asking her building management who to use for Locks. They sent Fleetwood. She got a giant bill for 2 new shiny locks with NO breakdown of how much for each lock or labor or anything. On top of the so expensive bill they refused to make her any extra keys at all. They are awful. Not many bad reviews because the co-op gets the bad ratings not the bad locksmith.

I'm not a fan of giving negative reviews or even reviews at ALL. But after having the worst experience in losing my only car key I had to dance around getting scammed by everyone. I specifically went to this location because the dealership told me it would be around $35 to get my car key done at this location. I walked in the door had to wait for a while and right of the bat I didn't see many happy faces and had an idea were this was going to go.

The first thing I was asked was if I had someone to program my key to the car and I told them no. At this point I just wanted my car key and get my car up and going. The minute I asked for the price to get my key programmed I was told it would be $250. Me knowing that I could do it myself I told them that it was fine that I was just going to program the key myself.

When I asked for the price to get the key done I was told it was $70 not the $35 I was told at the dealership. At this point I just wanted my key done so that I can program the key to the car. After they realized I was not going to get my keys programmed the gentleman warned me that they weren't responsible if the key didn't work. This is the moment I realized he was preparing me to come back again and spend more money.

So I asked him how many times does it happen to you that the key does not work and he said not that often but it happens. So we walked back and changed some digits for the coding that he had already entered before. Luckily my key worked but I would never go back there again after not being guaranteed I was going to be satisfied in my purchase. No price posted so be prepared to pay what they think you are willing to pay.

They actually listened to my problem and took 30 seconds to show me how to fix my lock rather than selling me a $150 replacement. Will definitely come back if the need arises and definitely recommend.

Always fantastic service: from the moment someone answers the phone to make an appointment to the moment the work is done and paid, through years after the work is complete. They are honest, fare, hardworking, and pleasant to work with. I recommend them highly and have been using them for my home lock needs for over 2 years. Thank you Fleetwood Lock!

Very knowledgeable and helpful! They took the time to show me different lock options for my house, and even explained how they worked and how to install them. Pricing was very affordable as well. My family has been going here for years, and I won't hesitate to continue doing business with them as well!

Unfortunately Fleetwood Lock and Alarm who has been around forever does not understand the concept of customer loyalty, credibility and reputation. We HAD (key word) been customers of Fleetwood Lock and Alarm for decades and had asked them to come look at our keypad for resetting the code to enter the garage. The technician came and reset the password which took all of 5 minutes and then invoiced us for over $60 dollars. I'm not really sure how that math adds up but if there are jobs paying $60 for 5 minutes, then I think all of us are in the wrong profession and should submit resumes to Fleetwood Lock and Alarm since that math adds up to $720 an hour.

After trying to explain the completely unreasonable charge for the services, which any person would, they refused to budge on the charge even after explaining our decades long loyalty to the company. So the business model here clearly was collect the $60 and loose potential future revenue as a result. Either way I would STAY AWAY from this place and it is clear they are out to SCAM YOU on unreasonable charges.

Great experience. Paul and Mike took the time to explain the different options and prices for new locks to me thoroughly on the phone. The installers who came out to do the job were quick, professional, friendly, and cleaned up after themselves. I definitely recommend Fleetwood, and would use them again for any future needs!

Nice friendly neighborhood store. I went there to get a door chime to replace my coop's old one. Paul explained to me how the mechanisms work, and helped me figure out how to fit it correctly on the door, since it wasn't an exact fit. Kudos to Paul for making it easy for me.