Flam's Key Service

Stan, thank you very much for taking time to figure out what exact parts I needed to fix my lock. The repair kit worked perfectly. I appreciate your help

Great service. House re-keyed recently. Fast work. Higy recommended

Very rude people, they did service on my street, they parked on cleaning street time, I asked them nicely to move their vehicle for 30 minutes until the cleaning car will arrive and they refused and start cursing at me. Shame for them. NOT GOOD PEOPLE TO SERVE YOU IN MY OPINION.

We have been customers of Flam's for over 30 years. When we were experiencing difficulty with our front door dead bolt lock, we didn't think twice, but immediately called Flam's. As my husband is not a "do it yourself around the house" kind of guy, it never even occurred to him the problem would be as simple as spraying a lubricant into the lock. The technician was here 30 seconds (literally) and we were charged the $79. service call.

I inquired if there was not some kind of good will where we would be charged less than the $79. Though he understood, he said that's what had to be charged. After all these years as a loyal customer, I will not be using Flam's again. I certainly understand having to charge something, but not giving any leeway at all seems unkind and harsh.

I came in at 11:55 on Tuesday and purchased 3 garage remotes. I tested all 3 remotes and all remotes worked. The service I received and the quality of their work deserves a rating greater than 5 stars. I also requested service to change the locks on my new condo and I am sure that service will be if the same quality. I recommend anyone in their area to use Flams.

This was my fourth time to use Flam's so I am especially disappointed in my experience. I called for a price on a specific lock. Cory gave me a price of $228 which was low compared to another quote so I made an appointment to have it installed. Tom showed up on time, was very pleasant and when he was done, presented me with a bill for $435.06. I was stunned.

He said the $228 was just the price of the lock, but there was $79.50 for the service call, $42.00 for labor, $14.00 for an additional part he needed to install the lock (?!?), etc. I was furious so I called Cory and he said, "I usually tell people the total price." End of conversation. I expressed my concern to Tom and explained that I had a quote (total price) for a Multilock and he said they were terrible locks made by Israelis and he had seen one picked with a popsicle stick. Really?

A deadbolt picked with a popsicle stick? I suppose their work is good but I resent the way they now conduct business. Recommend anyone ask for the COMPLETE OUT-THE-DOOR PRICE. FOLLOW UP TO CO-OWNER'S COMMENTS: I CALLED HER AND LEFT DETAILED MESSAGE TO LET HER KNOW THAT THE FIELD TECH DID IN FACT SAY WHAT HE DID ABOUT THE OTHER LOCK, THAT COREY DID SCHEDULE THE APPOINTMENT, AND THAT HER COMMENT THAT I SHOULD HAVE KNOWN THERE WAS A SERVICE CALL FEE WAS INACCURATE BECAUSE MY PREVIOUS DEALINGS I HAD BEEN QUOTED THE TOTAL PRICE. SHE NEVER RESPONDED, SO HER POST WAS TO APPEAR LIKE SHE CARED WHEN SHE REALLY DOESN'T.

Tom came to re-key my condo front door and change my mailbox lock yesterday. He did an excellent job. However the key copier machine did not work for the mailbox key, so I have to go to their office to have this done.

I have been coming here for awhile to get multiple sets of keys made as a result of working on multiple tv shows. The service has been great until today. I walked in and was waiting on a woman to finish getting assistance. This woman took a reasonable long time to get the answers she needed. So I waited patiently about a good 10 mins. Two other gentlemen came in after me and waited in que.

As the woman was finished I was next to go but the man behind the counter (who I assume is the owner) made me wait to go last and serviced the other gentlemen that came after me. Considering how much I have come here to get good service this was horrible customer service. Wouldn't recommend it ever again.

I had no problem with the quality of their products or the service I was given however the owner of the shop, Jack Flan, does not appear to care about the health or safety of his customers. When I called to speak with Mr. Flam, about my concern, employee, Cory, told me that Mr. Flam no longer comes into the shop because of the coronavirus. When I followed up two weeks later, Cory told me that he gave my message to Mr. Flam's wife asking that he call me but Mr. Flam never called.

I sent him a follow-up letter and he never responded to that either. My complaint is that the elderly employee who assisted me pulled down his protective mask when he coughed a very phlegm- filled cough and was less than six feet away from me. This was absolutely disgusting and dangerous. I was the only customer in the shop at the time. I have concluded that Jack Flam does not extend the same concern for his customers' safety that he does for his own. I won't return to this shop.

Brought in a well-worn key and they re-coded it perfectly. Only problem, when I got home the key only fit in 2 out of 3 locks. Brought the keys back in and they explained that the lock was likely also worn (probably true) and went ahead and re-cut the keys to compensate for the worn lock; no charge! Customer service is easy when all goes well, they are brilliant when there are little hiccups along the way. Thanks Flam's Key Service!

If I could give 0 stars I would. This company may make the best locks around but the way they treat there end user is disgusting. I've been waiting since January to receive my cylinders. First they ship the wrong product, then they use the weather as an excuse. You'd think they would have made it a priory to get the job done fast when they made the mistake in the first place.

They have there money so I have no control over canceling my order! Now the product won't ship for another week. So that makes it another 2-3 weeks before I get it! In today's world when we have global access to everything they're so far behind the times!

This is the Medeco manufacturing facility in Salem, VA. Medeco offers superior high security locks and solutions, exceptional customer service, and continues growing due to customer loyalty and demand.