Advent Security

If I could give them zero stars, they were unable to repair their own system, and then tried to charge us a 3-year cancellation fee when we requested a cancellation fee. Avoid at all costs.

If I could give them zero stars, I would. They were unable to repair our system and now are requesting us to pay an early cancelation fee of over 31 months. Under no circumstances, should use this company.

Avoid this company if you want a company that will communicate with you regarding contract renewal processes. I signed up with them over 10 yrs ago and have been a loyal customer despite some of their pitfalls when it came to poor customer service. I moved recently and I called to cancel and was told to sign and return a form that they would send me via e-mail.

I was also told I would be charged if I didn't own the equipment. No worries there, it had been over 10 yrs. However, I received a bill after I moved stating I still owed them money b/c I had originally signed a 3 year contract that would renew every 3 years and I was responsible for the remaining time left on my contract. Mind you, I signed this contract in 2010.

It would have been nice to have received a notice every 3 years stating my contract was going to automatically renew. Had I known, I would have looked into a shorter contract. I reluctantly payed the remaining balance on my contract b/c my hands were tied. That being said, if you're looking for a company that you can rely on to communicate their simple polices, then this is not the company for you.

Used them for 19 years! Highly recommend-reasonable price, reliable service, nice customer service. Never had any problems with our house's security for entire 19 years

I contacted DKS (DOORKING) about a problem with my Security Gate key pad system. I could not operate the Gate by telephone - merely got a loud hum like sound. The telephone company could not solve the problem after more than one hour of trying. DKS REFUSED to help because I am a homeowner - not a contractor. Other security sources were not helpful.

I called Advent Security and left a message about the problem. My call was promptly returned by John, who solved the problem immediately. He told me which internal wire to check and he was right. Problem solved, no charge. He could not have been nicer or more professional. I now have a Security Gate company for life. (The next system I buy won't be from DKS.)

Outstanding customer service! Tim and his team take the time to truly understand the needs of the client. Highly recommend Advent if you are looking for a home security system.

Great service! Trusted them for past 20 years! Always helpful and love the customer service!

Been with them for years. Great service. Personal service, as opposed to the larger companies.

We are Advent Security Customers. We were away and our alarm was set off by the opening of a back door. We were called and told that the police were dispatched. No police ever came and there was no follow-up by Advent. The door was left open and the alarm went off until our friends arrived on our behalf. Again, no police ever came and there was no follow-up on the part of Advent. Very poor service and do not provide the service as they describe. I would go with another company if you are looking for a service.

All new modernized equipment installed. You can work everything from your phone even when your not home I CAN SEE WITH MY NEW CAMERAS THROUGH MY PHONE what my puppies are doing and which one is getting into mischief.

Advent Security may be a good company but they call my house too much. I have stayed on the phone so I can have them remove me from their call list but even after talking to someone they still keep calling. I am even on the DO NOT CALL REGISTRY. Wish they would stop calling.