JM Security Systems

UNBELIEVABLE! The sales rep screwed up the install drawings because he did not know what side of the project was the "WATERFRONT" on a waterfront project! My wife and I reconfirmed this each floor of the four floor floorplan. We went to see the project when only the wires were done and and called the sales rep and told them they had wired backwards!.

A nice guy but does not know the project he is selling remotely! He even admitted his error to both myself and my wife after we first contacted him about the error! He said he was going to get it fixed. Then he emails us and tells us the Company says we have to pay for his error! We asked for management to contact us and the Company REFUSED to have a management person contact us!

The North Bank Project FORCE buyers to use this Company to install all alarms, TV, security etc. at prices well above other quotes we have received. If you are considering this company RUN to another company. This is the second encounter I have had with them and they have been bad both times! UPDATE: Owner of JM called and said they would cut the bill in half IF I REMOVED MY GOOGLE REVIEW! The Developer agreed with my assessment and has taken care of these issues.

Very good service. Technician is very knowledgeable and patiently show me some really helpful tricks on the system.

I highly recommend JM Resources. Their customer service is superb - they are extremely professional, friendly and reliable. Their technicians are very skilled and knowledgeable and fix/resolve any issue with care. You never feel rushed or pressured by JM - they only recommend what is needed or asked for, and handle every job with extreme care and attention to detail. Ken, the technician who handled our most recent job (as well as past jobs) is beyond amazing - he answered any questions we had and made great recommendations for additional features we are considering for the future. Overall, I continued to be an extremely satisfied customer and will keep going back to JM!

After my negative review I was contacted directy by one of the principals of the company who had researched my complaint and admitted they dropped the ball he left me his name and extension to reach him directly, Since then, I have had many calls and emails from him and my issues are being worked on. I am glad he was respected my complaint as being legitimate and indicated he is working to improve JM's customer service. No company is perfect, but I respect JM who is making a real effort to recognize and fix their mistakes. I'm happy to continue into our 24th year with JM Resources.

We have been JM Resources customers since 2002. We are very pleased with JM Resources services. Recently, our panel needed upgrading due to elimination of 3G network. The service engineer, Ken was very professional and did a great job. He also took the time to explain and help me set up the TC app for wireless control of the security system

Loved that they showed up with mask, botties and were very helpful explaining things. I have been a customer for 27 years and love their excellent customer service from making the appointment to tech coming on time.

Bought a new home that JM serviced and have had several issues with JM. They left out a needed outlet for wi fi to be connected. They forgot to mention we needed a network switch to be able to connect hard wires. Communication is horrible. Multiple times we never heard back after several attempts. I would never do business with them again.

Our serviceman was fantastic! He worked hard all day and took his time to explain everything to us. If I ever need more service, I'd like him again! You are very lucky to have such a hard working employee! His name was KEN. We've had JM Resources for 28 years! Great company! A++++++++++

STOP AND THINK BEFORE USING THIS COMPANY. READ THEIR RESPONSE TO MY 1 STAR REVIEW AS A FRUSTRATED CUSTOMER AND THEN YOU CAN DECIDE IF IT IS WILLING TO RISK HIRING THEM. Don't use this outfit. They are misleading and dishonest not to mention the equipment installed in our house stopped working and there was no interest in helping us. There was a mention of possibly selling us a different solution. Subpar choice of material and cables.

No upfront communication about billing for a service call and weeks later we are invoiced with a half hearted "our bad" for not mentioning it AT ALL! Update and response to your comments below: Today is 8/3, 27 days since I responded to your service manager's email with ZERO response back. I did appreciate your quick response but I was never informed of any potential to be billed as acknowledged from your own company in the apology to me for not telling me before sending a technician. Also, as far as diagnosing the failure of 2 separate and independent cables caused by misuse is an extreme stretch and is not fact.

This is simply your method of avoiding any sort of responsibility to your customers and for the products you choose to sell. If plugging an HDMI cable in to your TV is misuse then why did it work for 7 months only to fail out of nowhere? I was told that the failures were due to damage on both ends of the cables and yet what recourse do I have to dispute this?

As per my email quote in opted to include in your response, this was me taking responsibility as a homeowner and not lashing out at the person who helped me that day. This was not a statement of agreement nor was it any agreement to pay a bill I didn't know I was going to be receiving 3 weeks later. It has now been 8 weeks and NOT once has anyone followed through on trying to help me.

I responded on 7/7 to your service manager with a request for 3 pieces of information and YOUR company either cannot or doesn't want to provide it. The reason I am unhappy is not because I don't want to pay for a service your company provided. I don't want to pay because you were dishonest about how you charged me and followed it up with threats to charge my credit card without authorization and that I wasn't even aware you kept on file without authorization for over 12 months!

I included a screenshot of the email response on 7/7 in addition to the "misused" cables. It must be nice to fire shots at a frustrated customer without even knowing how poorly your company continues to handle this. Provide the documentation supporting your claim to bill me without notice and I will pay the bill. I hope all of this is worth the $215.95 you are so desperate to collect.

To ignore me over this amount should make every person considering JM stop and think long and hard. To say you look forward to assisting me is simply untrue. Your company has 4 weeks to respond and 2 JM Resources Employees have actively ignored me and my weekly follow up emails. Screenshots and photos included.

Great company who has worked with our clients to help integrate technology to make their lives easier. Their approach to provide a total approach to home technology, and ability to help educate clients on why technology is important has allowed our clients to integrate the most appropriate technology (Home Automation, Security, WiFi Networks, Audio, Home Theater, Outdoor TVs, Cameras, Lights, Locks, Thermostats) for their homes.

They are evolving in their offerings, and have a process and a team that is great. I used them in our first home 34 years ago, and then again when we bought a new home. As a company that has been around for close to 40 years, they are a leader in the industry and have a track record that proves it. A great company with great people at every level. Every builder should make it a priority to have them part of their building process!

Was referred to them to take over my existing wired security system and could not be happier. I have a 20 year old system that they were able to upgrade and provide a protection plan for any future changes in technology. Their team of people from the Sales, Ops, and techs were all great! If you want a local company with great people, call JM! I am already working with them to help at our house down the shore!

Worst security system ever. Sensor broke constantly and alarm went off all the time when it wasn't even set. Scared us in the middle of the night and after it was "fixed", the sensor broke again. When we called them in the middle of the night, thinking someone broke in, the emergency staff was apathetic and not helpful.

Do not use. These people are thieves and play games. Not only are they overpriced but they also provide poor service, In fact one of my transformers that they used caught fire after 3 months and charged me to replace it along with labor. They dont disclose that there contract is for 5 years and dont want to tell you. BUYER BEWARE AND I AM CONTACTED THE BETTER BUSINESS BUREAU

Be careful I spent thousands of dollars on installation of their security system. They play games.

This company sets a financial trap for it's customers. When I signed the initial contract in 2004 - it apparently stipulated that the contract is automatically renewed every 5 years for a 5 year term - but they don't notify you that it has renewed. They just keep billing every month. When I had my land line disconnected I asked to cancel my system. It was then I was informed I had years left of monthly payments by contract. They said I could cancel by paying 75% of what remained to the contract in a lump sum.

Terrible customer service. I was told at the end of our initial 5 year contract that we would be on a month to month basis but when I tried to cancel after additional 2 years I was told that I was given incorrect information and that service is automatically renewed for additional 5 years. Service calls are outrageously expensive at $115 per 15 minutes. Their prices are more expensive when compared to other providers in the area.

Be wary of this company! Had poor service from them for several years. Since I have discontinued their service I continually get calls from them in the middle of the night. I have requested that they delete my name and number on multiple occasions but the calls keep coming. I can't seem to find an intelligent person who works at J M Resources Don't ever use them

JM Resources sent a tech that showed disrespect to me, a 77 year old by talking down to me and insisting that there was nothing wrong with the central vacuum system that he was sent to repair. After I convinced him that there was, he told me to leave him to fix it which I did. He did not repair it and went to his truck. I assumed he needed something.

About 20 minutes passed and I checked and he was gone. JM is now billing me $192.00. A statement on the bill accused me of "being really rude verbally". I find this company to be very disrespectful and more interested in grabbing money than taking care of their customers.