Smith Thompson Security Systems

Has been using Smith Thompson Security for years and has referred many families, friends and coworkers. All happy with the service and quick responses if an alarm is triggered. We expanded our service to include surveillance recently. So far we are happy. Great customer service. Reasonably priced. Great service. Happy to recommend them for your security needs. A happy customer.

We have had alarm and pest control service for many years. Always have been very pleased with price and service. Recently, our pest control technician, Jordan, treated our home with exceptional and thorough care. He paid special attention to an area I mentioned to him and did an excellent job. Highly recommend!

I had researched Thompson Smith security for several years and finally decided to get their security system. Leo came to install exactly on time. He was courteous, professional yet friendly. He seemed to really like his job and took pride in what he was doing. So my system is up and working, monthly charges are excellent and if the service remains as good as it has started out, I'm very pleased!

Very old systems. Also, they never want to let you cancel. Price is low because of their old stuff. I'm sure there are better companies out there.

We had been using one of the national security companies for over 25 years when a friend of ours recommended Smith Thompson. We switched about five years ago and have never regretted it. The service is better than our former company at a more reasonable price. Bruce, one of their technicians, recently came to do a system upgrade. He was friendly, professional, and efficient. We are very happy and do not hesitate to recommend them to others.

We've been with Smith Thompson for over 18 yrs. For the most part, before we bought the home virtual system, services was great! Couldn't recommend anyone better for the basic system at that price. If you are looking at the Home Virtual Package, BEWARE. A few things you ought to know. #1 you have on so many 'clips' which are recordings of the camera.

We got thru maybe 1/2 the month & were charged for the rest. That gets kinda pricy. #2 If you travel & your system goes down, your oughta luck. Their attitude. bad luck. sorry. We were not happy at all. We had just left for a week long vacation & it went down. We have NO one to go into our house & restart the internet or system. So just know that going into their virtual home monitoring.

Tony my Tech Guy was Amazing! He explained everything very Good. I will definitely recommend Smith Thompson to anyone that needs a Security System. The Great thing about this Company is the Honest People that are doing this Job. I have had them for like 8 year's and never had any issues. They all do a Great Job! The Price is right and there Customer Service is Amazing.

Smith Thompson has been our reliable alarm system provider for over 6 years. They are very reasonably priced and don't constantly solicit us to buy expensive upgrades. When we were required to purchase an upgrade due to the discontinuation of 3G, the it was fast and easy to set up an appointment. We were notified when the technician was on his way. Stroud was very professional, friendly and efficient. He took the time to explain how the app works and ensured that it was working properly before leaving.

We've used Smith Thompson Home Security for almost 5 years now and are extremely happy with their service. Great price and have never had any issues with our system or their services. I recently had Tony out for required hardware upgrade and he arrived on time and was very courteous and efficient! Tony also came to my house about five years ago to setup our security system. Like before, he was awesome, explained everything very well, and was very professional. I highly recommend Smith Thompson for all of your security system needs.

Gary installed our smart system. He automated the entire house along with security system (door locks, garage doors, door bell cameras, lights. Plus sensors). He was efficient, intuitive, smart, and very knowledgeable. He thought through all the scenarios and got it right, i.e. exactly how we would like.including labels, etc. Clearly I would highly recommend Gary and his company. I've had Smith Thompson in my previous house for several years. Their service, support and prices have been super consistent.

Old company and old technology. And customer service is lacking, as other reviewers stated.they always blame you. They don't take suggestions. They refuse to cancel your service and will continue to charge you and then tell you that you didn't cancel. Don't be deceived by the cheap price.you get what you pay for.cheap service and cheap customer service. Go with Ring or others.a little bit more but many more features and security.

Smith Thompson home security is a wonderful company I have enjoyed being a customer of theirs for many years now and they sent Bruce out to upgrade and update my security system for cellular service on January 4, 2022. I appreciate the fact that they saved me money by offering to make an appointment for 1/3 the cost to get this upgrade done as early as possible. Bruce was awesome explained everything very courteous on time And very efficient and professional.

He also said he loved working for the company when asked. I highly recommend Smith Thompson for all of your security system needs for business and home. I had some questions about what the upgrade was all about they answered all of my questions you're always social distanced and Bruce wore a mask and I felt very comfortable with how this was all done in my home during a Covid spike! Thank you Smith Thompson for quality employees quality service and quality products.

Smith Thompson recently upgraded our equipment. Very efficient and knowledgeable. Chase was quick but thorough. He even replaced a dead battery for no charge. Any time an alarm is tripped, they contact me within 10 seconds. Great local company!

Professional & knowledgeable the technician quickly and efficiently set up my system. This home had previously had their system installed. He set up a smoke detector as part of the system. He answered my questions and showed me how to use the system. Thank you for a job well done.

We have used Smith Thompson for 8 years now and have been very pleased. They are reliable and affordable. I have referred multiple family members to them and they are also pleased. Thanks!

Smith Thompson provide a great service at a price that's competitive with many national brands. However, it is always nice to be able to support a local business and in return receive a customer service experience that can only be provided by a local business. Our technician, Jeremy, was very professional and knowledgeable, and walked us through the setup and configuration process.

I think it's also worth noting that Jeremy had the thoughtfulness and caring to show up with a face mask and wore it through the entire installation process. We felt well taken care of and are proud to br customers of Smith Thompson. Thank you!

Love love love Smith-Thompson! Have had their service for over 10 years. They always respond to my questions timely. Recently upgraded my system and now have app on my phone that ROCKS! Love not having a contract and billing flexibility! Give them a shout. You won't be disappointed.

Been with Smith-Thompson security for 17 years. Found them to be very reasonably priced and responsive/prompt when it comes to monitoring and notifications. Recently upgraded to their 5G and app-based monitoring service. Pricing was clear, appointments were easily available and the tech who showed up for the upgrade was very professional and knowledgeable. Finished the upgrade without fuss and got us set up to monitor via the app. Overall, very satisfied with S-T's service and pricing.

Smith Thompson is just awesome. What more can I say. I have been a happy camper with them for a long time. Just had an upgrade done. Garry was on time and wore shoe socks inside - a very considerate gesture. May you live long and prosper. Cheers.

Great company. I've been with Smith Thompson for over 7 years. They have great service and response time. Great communication all around. They recently did an upgrade to my home security system to be compatible with the latest 5G technology and they seamlessly were able to schedule a service call with me and make the necessary upgrades. I would highly recommend. Pricing is super reasonable too!

Our switch from our old system to Smith Thompson was quick and easy. The tech called before he showed and was very courteous. Like my other security company, he did not try to oversell us. Just did what we asked for, which was very refreshing. We did not have to sign a long-term contract and the monthly monitoring fee is unbelievably reasonable. Highly recommend!

The plan price is on point and the responsiveness is great. I'm a little iffy on the quality of the touch screen remote pads. Mine keeping going out, and the tech team has stated that the software isnt the best and want to switch me out with with the old school keypad. Well i paid for the upgraded touch screen.so thats a no. Inhave had the system for a little over a year, and have use of my 3nd remote pad only 75% of the time

This was a great choice. I highly recommend this company. The install was quick and easy. The monthly service is phenomenal. I chose them as they do not have a contract like the other companies. The tech who installed was amazing (sorry I cant remember his name). He called me a week before my confirmed appointment to fit me in. I really appreciated that.

Four or five years ago, someone told me of the Smith rates and I switched, saving real money. The system works perfectly and tonight I could not get it to "arm." I tried whatever I could and finally called Smith at 11 PM. What sounded like a young girl on the phone answered and I thought to myself, she is not going to be able to help. In seconds, she qualified me and asked a few questions about what was showing on my keypad.

She had a list of the rooms that were connected to the numbers I gave her and told me to the family room. There is one door in there that we have never used in over 20 years. Two months ago, we had some foundation work done and the workmen had to get into that room to make the adjustments. I had not redone the deadbolt and somehow it was open half an inch. In seconds I closed the door, redid the deadbolt and the keypad showed "ready." Kudos to the young girl and Smith. Another happy customer who saved a dollar(s).

I have appreciated the work done by Smith Thompson Pest Control for the last few years, just as I like having them for my home security. Having one local company handle both simplifies things, and they do a great job with both services and both my properties. Yesterday, one of their Pest Control Techs did a terrific job at both of my homes. My residence was sprayed carefully inside and outside, and my rental property was sprayed on the outside only at my request. Paul effectively communicated with me and arrived within the window scheduled. Thanks for working with me to schedule when I'm at home and for the great pest control service.

Once you get past the high pressure sales people and have a tech come, they're great. The tech fast, knew his stuff, thorough and friendly. What more can I ask for?

7 minutes ago Initially contacted Smith Thompson (ST) on Sept. 24th to setup service and discuss their process. Financing, and fees. I had equipment from a previous vendor and but we were not sure if my equipment would be useful to this company. ST sales agent scheduled an appointment on Oct. 14 th which was the earliest to have a technician come out and examine my home and current equipment.

After this process was complete, an installation appointment was scheduled for Oct. 28th. On this day, the Tech informed me that the full amount for the product was due which caught me by surprise since we talked about financing at the initial call but the Sales Rep. did not discuss the process to complete the financing. From Oct. 28th to today Nov. 2nd I have waited for a Manager to call only to confirm the service offered, and offer to reschedule my appointment 3 weeks from this date.

I am a return customer and the previous owners of my current home were ST as well. I'm not sure if this is a new trend but the customer service I have experienced has been deplorable. I told the manager that I would share my experience and he seemed to be fine with my decision instead finding a resolution for my concerns. ST seems to be understaffed so make sure you contact them weeks prior to your desired installation date.

I had a wonderful experience working with Smith Thompson. I wanted to work with a local alarm company who partnered with alarm.com. They were able to get me in pretty quickly and Jeremy Dunn was the technician who came out. He was professional and very knowledgeable of all their products. He assured me that our family would be well protected. I look forward to being a customer with Smith Thompson Home Secuirty.

Was going to use their system to replace another company's system. Got a quote, had them come out to install, but then they found they needed as different transformer. They rescheduled me for installation 2 weeks out. Guess what, they were a no-show. Called them back and they could not find anything other than the quote. Offered to reschedule another 2 weeks out. If this is the kind of service they offer, stay away from them! I won't be using them.

Shawn came to my new house to install new alarm system for Smith Thompson Home Security. He's very professional and helpful. He answer all my questions. He address any concerns I have about security. Awesome job! Wonderful experience. I had their monitor service too in my previous house and they are pretty good. Totally would recommend this company

Great service with Pest Control as well. Have had S.T. Security for 5 years and pleased. Now a couple of years with pest control and same great results.

I had to get an existing DSC (green screen) system working in our house. Smith Thompson clearly knew the system well and set it up with no problem. Later, when I had trouble adjusting the time on the keypad because of daylight savings, I emailed for help. The tech responded within hours clarifying for me how to program these older devices, which is a strange process, but that's not on Smith Thompson. Total pros - didn't try to upsell anything. Just got it working.

We selected Smith Thompson to take over a pre-installed alarm system. The company was easy to setup an appointment with. The technician arrived on time to take over the alarm and did so without any issues. The technician was friendly, professional, and helpful in selecting a couple of additions to the alarm system. No pushy sales tactics, just professional advice. Happy with our choice.

After a recent move, we were looking to have a home security system installed. After contacting 3 different companies and getting the run around, we called Smith Thompson Home Security and they had a technician out within 48 hours. The technician was extremely professional, the install process was quick and the pricing is very fair. 5 star service and would definitely recommend over any other local or large alarm companies!

I have been with Smith-Thompson security for 11 months. I am very impressed with their monitoring service so far! They have great techs that are very helpful, courteous, competent and professional! They take their time helping you learn how to arm and turn off system, no rush job. The pricing can't be beat either! I highly recommend Smith-Thompson security and alarm Dallas!

My wife signed up for service but since we never used it I didn't renew service. It seems however, like many health clubs they make you jump through hoops to cancel. What's worse, it was 8 months later when I got indication of an 'overdue' notice. $150 bucks for nothing.

Smith Thompson made it easy to switch over from ADT - save me over $60 a month! The tech came out, was right on time, and had the whole thing wrapped up in about a half an hour. I love that they are local to Texas, and whenever I call, they are helpful.

Maybe try looking at last names. I'm a doctor, not some "fake Russian" whatever they call it. Your idiotic response just shows what a crap pest control company you have. Hey let's insult and then say the person is a liar on some smear whatever. How stupid can someone get? One of your guys came back and found a hole they dug under my pier and beam foundation.

That they missed when everything was "sealed"? What a moron showing what a prick you can be trying to accuse first someone of a dirty house (that's got a twice daily roomba scheduled), and then basically a spy against your shit company. And you actually posted you want to hire people to falsely badmouth other companies? Screenshoted. Can anyone be a bigger jackass?

Smith Thompson never misses a beat. They are there when we need them and are very reasonably priced. We've never had an issue with them and always around when needed. I wouldn't go with any other company. --Love, Chris and Carrie Sachnik

Looking for a local vendor who will take good care of you, offer expertise in technology and qualified technicians without making you sign those multi year long contracts AND offer you a price no one else can touch? I looked all over until a friend told me to call Smith-Thompson. My current vendor could not repair my system and said a new one would be too complicated to install. Smith-Thompson agreed that my property is more complicated than most installs but promised they could readily handle it.

They exceed my expectations in every regard. I have a better system, state of art, easy to use and at a price I can't believe. The technician is a true professional in his field. Forget those national chains like ADT who make you commit to their multi year contracts. Call Smith-Thompson and you will be smiling.

The technician just came out and installed a new cellular unit was very efficient very personable and very polite very clean cut Also the new cellular unit is much faster and quicker to turn on and off remotely with the cell phone app Smith Thompson you have great technicians thank you

We have used this company for many years. Recently had to schedule service to move from one home to another. They are friendly, courteous and extremely knowledgeable. Their prices are some of the best anywhere with no contracts. Don't fall into the long contract trap that most monitoring companies make you sign. I would not use anyone else. Very satisfied customer.